Popeyes Louisiana Kitchen — Restaurant in Town of Wappinger

Is there anyone actively managing this place?

I know this is a fast food restaurant, and you're expected to 'get what you pay for', but this has to be one of the weirdest managed teams of all time.

Don't get me wrong, overall, the food was more than acceptable. Chicken sandwiches good, Cajun fries solid, and even the chocolate chip biscuit was fun, but everything else was so... off.

We were not given our chocolate chip biscuit with the rest of our order and were asked if it was ok to wait for it, which we were. It never showed up. That said, they did mistakenly give us an apple pie for free.

In fact, they didn't give us any utensils or napkins with our order either, which was odd unless we were supposed to eat mac and cheese with our hands. But on top of that, there are no utensils or napkins available to grab on your own. You'd think they'd get in the habit of at least providing SOME with an order, knowing full well that there aren't any in the dining area.

When I went back to ask for utensils, napkins, and the chocolate chip biscuit that never showed up, I also mentioned how we never got our 2 regular biscuits thst came with our combos. Staff member said that they don't come with our combos, to which I replied, "It says in the menu that combos come with a biscuit." He then pointed out that combos 1, 2, 3, and 6 don't come with a biscuit... Why would the menu state that combos come with biscuits EXCEPT FOR MORE THAN HALF OF THE MENU? Just such a strange use of language and menu build. Then he accidentally gave me two chocolate chip biscuits instead of only 1 that I ordered.

Additionally, the staff seemed to be all over the place. They all would rotate stations seemingly at random and leave open various tasks for no one to handle. Once, I observed a front of house person head to the bathroom, the cashier finish up with a customer, and then the cashier left the point of sale WITH NO ONE ELSE AROUND. The cashier just waited, next to the bathroom, around the corner, for the other guy to come back out. Who is responsible for training these people? And of course customers walked in and waited by the register while no one was there to take their orders.

The icing on the cake is that the staff clearly don't want to be there. And, like, I get it. It's a fast food service job. No one was particularly rude to me or anything like that, but it's 100% evident that they don't care even a smidge about the job, customer, or their performance.

Now look, all of this can be corrected. The food itself is fine. These people need better leadership and it certainly doesn't exist in the current form of...

I read the reviews on this establishment and I honestly don’t understand what the problem they had. My personal experience taught a completely different story. Upon arriving at this Popeyes fast food restaurant located in wappinger falls NY, the first impression was that an employee inside saw I exited my car as he learned I was physically disabled and opened the restaurant entrance doors for me. Secondly, before I made my order I told the cashier that I was deaf and he immediately began to communicate with me using body sign language, something 99% of people don’t bother with trying to do to make communication easier for the deaf. I was so impressed that I had to compliment him on his effort. Thirdly, I told him I couldn’t carry my food to the table as I needed to walk using a walker and asked if he could bring my food to the table for me, and he did so without hesitation; he also brought variety of sauces for me to try.

As I sat down to eat i noticed the restaurant was extremely clean and smelled fresh. It was so immaculate that I had to look up the business on google to find out when it was built.

The food, which was 2pc signature chicken, was the best fried chicken I ever had. My only complaint was that the chickens were a bit small.

I’ll definitely eat here again and will be recommending this place to family and friends.

It’s the best Popeyes...

The drive thru line was long so I opted to eat inside. I recommend you park just as you get in the parking lot as it can be difficult to leave with the drive thru line blocking so many parking spaces. The place is new so I expected some hiccups with the service. The cashier/order taker was a bit slow, and struggled counting change. The cashier handed me the wrong receipt which I didn't realize until I heard someone yell my name after no one had responded to the order number that was called out. The food came out pretty quick though, only about a minute wait. The counter at the self serve drink area was a bit messy. Seems like no one's been assigned to maintain the dining area. The food was very good though. I had the two piece combo, dark meat, with a side of Mashed Potatoes. The food was served hot and fresh. The chicken was flavorful and juicy. The Mashed Potatoes were not dry and the Gravy was not salty. My only complaint was that the biscuit was a bit dense, and a little on the salty side. I was fortunate to beat the line when I ordered at 1pm. Seems like the restaurant got really busy after i had ordered. I speculate everyone had the same idea I had when I saw the long drive thru line. The menu prices are about average for what other fast food places are charging for a combo meal. My combo meal with a drink...