JWATCH The Millbrook Watch Shop — Local services in Town of Washington

This was either my third or fourth time visiting JWATCH, however my first time at their new location on 7th avenue. While every prior experience with JWATCH was stellar, my first visit to their new location was decidedly not. I had taken multiple watches there in the past to have the bracelet length adjusted, and not once did they charge me for this service. Jamie was always friendly and welcoming and in fact, the only time I had been charged previously was for them to replace a missing peg with an authentic Rolex one for just $20, labor included. The only person I spoke with during my recent visit was the man at their front desk, who was polite, but did not have a grasp on the English language. He quoted me at $10 for a bracelet adjustment initially, which seemed a bit weird and different given this was not advertised anywhere, but I had great experiences in the past so I was hopeful. He took my watch and came back not 2 minutes later, after having removed 1 link from the bracelet. This gentleman then took my personal information, which he had a lot of difficulty understanding and transcribing, and informed me it was $30+tax for the bracelet adjustment, while also mentioning that this was twice the price of a standard adjustment given the brand. This shocked me. Not only was I being asked to pay more than 3 times what I had been quoted, but this was the most money I had ever spent at this store, even though the service took two minutes and involved zero components other than some handy screwdriver work! What upset me even more was that he mentioned this was a service he could perform free of charge for returning customers. This was my third or fourth visit, and I even brought the plastic bags with links that had been taken out of my other watches in previous visits to the store so he could save materials, and see that this was not my first visit. The gentleman at the front desk seemed surprised that I was a returning customer, as he had trouble finding my name in their system. The fact that he promised to shorten or lengthen the watch band for free in the future was truly upsetting, as this was my fourth time bringing a watch in for the same service, and my first time being charged a seemingly arbitrary and hefty fee. Although I heard Jamie speaking in the back, and clearly expressed my discontent, not once did she step in or even attempt to alleviate the situation. The explanations given by the gentleman at the front desk were jumbled, nonsensical and difficult to understand. The fact that my entire customer experienced was guided by an ill-informed individual who could barely speak the language the business operates in was truly disheartening. I'm certain Jamie, the manager/owner, could hear my words, and was genuinely upset that she did not care enough to step in or even attempt to resolve the situation. I have recommended this store to friends in the past, but this experience has certainly curtailed that.

I hope that this store does not continue to mislead and cheat their returning customers. I should have just had the adjustment done at the same place where I actually...

I have a Rolex 6694 from 1971 that I was restoring, but it needed some additional work.

Another well regarded watch repair guy in the city had replaced the crystal and cleaned it up for me, but it still wasn't working right. I would wind it but the wind would only last 12 hours or so. I knew this wasn't right, so I did my research and decided to trust JWATCH with the repair.

I walked in and was greeted warmly. Their location is very convenient and I had no trouble finding them. I described the problem to Jamie and she took the watch aside for a look. Turns out the repair I had done wasn't complete and the watch needed a new mainspring. I was a bit disappointed that the prior watch repair guy dropped the ball on this, so I resolved to take that matter up with him and get a rebate for what he had charged me.

But for now, a watch that only works for 12 hours at a clip just isn't good enough. I left the watch with JWATCH and they sent me an estimate the next day. The price was very good and fair, and I approved the work. They said they needed about 15 business days to do the repairs and testing, and I said great, no rush. Just do what you do. And I left them alone for the time period.

Just under three weeks later, the friendly folks at JWATCH called me and left me a message, and they emailed me, too. They let me know my watch was ready for pickup. I went by later that afternoon and Jamie gave me some more pointers and tips, which I appreciated. The watch is working fine now, and a full wind keeps it running for about 40 hours, which is right.

I will be bringing all my watches to JWATCH in the future. They are great, efficient, and trustworthy. Thank you very...

I generally don't like to give bad reviews because I know people work hard to keep their online reputation clean but I have to make an exception this time. I took my fossil watch in for a battery change yesterday at Jwatch repair. I'm not sure if I startled the person behind the counter or something but she looked at me like she wanted to know why I was there. I asked her if this was a watch repair and she said yes and let me in.

I asked her if she did battery replacements and she asked to see what kind of watch. After inspecting my watch, she said it would be $15 to change the battery. Normally I get my battery changed at a jeweler and they always have a circular tool to open the back of the watch to access the battery and not damage the watch.

Apparently, she had no such tool because when I got home, I noticed a gouge and a long scratch along one of the notches in the back and off to the side of the watch.

If she didn't have the proper tool, she shouldn't have agreed to change the battery.

I won't be going here again.

If you go, ask if they have the right tool...