Karl's TV, Appliance & Furniture Eau Claire — Local services in Town of Washington

We bought six brand new LG appliances at KARL‘s appliance in 2017. We have had a fridge in-door icemaker problem since shortly after purchase. We’ve had technicians here several times. It’s ongoing with no resolution. The problem started before the warranty ran out. Both Karl’s and LG washed their hands of the issue. So much for the $2700 refrigerator that will now make a great boat anchor. Stay away from Karl’s and LG. They play the old “you need to talk to them” game, pointing fingers at each other. The service manager hung up the phone on us. Buying that many appliances in one purchase meant nothing to them. We are all done with both! Definitely will never buy another LG refrigerator Furthermore our next appliance purchase (another “thousands of dollars” refrigerator) will not be from Karl’s. Our good friends also purchased all of their new appliances from Karl’s and have had a similar experience with both their refrigerator & their range. She was wondering if Karl’s buys their appliances as seconds. ?? Less than 24 hours after posting this review the manager called us. He said that if we removed the negative review then he would send out a technician to look at it. So it took a negative review to get action? No thanks,...

I can’t say enough good things about Karl’s! We bought our washer and dryer from them three years ago and it was priced well, delivery was smooth, and the set is still working well. We recently moved and needed a set of kitchen appliances, but we made the mistake of initially trying to go through a different local appliance store. There were many problems that we couldn’t resolve, so we contacted Karl’s. Lon was more than happy to help me and to make things right, even though Karl’s hadn’t been involved in any of the problems. Lon worked to find me similar or the same appliances we had initially tried to order from the competitor, and he was even able to schedule the delivery for just a few days later. He took the time to help fill out the rebates, which helped us to save more money than the competitor we worked with could offer. The delivery was smooth and the delivery/installation techs were extremely nice and knowledgeable. I didn’t catch the name of the dishwasher installed, but he went above and beyond and was very nice. The fridge and oven installers, Conner and Ray, were also incredible to work with and did a great job. I can’t recommend...

I recently had a mechanical failure with my KitchenAid dishwasher where a slide for the rack broke. As it was out of warranty we purchased a new dishwasher. We dealt with Lon who was polite and professional. I contacted KitchenAid and complained that I felt the dishwasher should have lasted longer. They told me that they had been experiencing a problem with the model I had and that they could not help me any further. I returned to Karl's and explained the conversation I had with KitchenAid. Lon directed me to the manager, Pete, and I explained the situation. Pete told me that he would take care of the situation by contacting KitchenAid himself. Within days I received a call from Pete and he told me that the parts that were defective had been updated and they would fix my unit for no charge. A short time later, Mark, the installer, arrived and repaired the unit. It has worked perfect since. Everyone I dealt with in this matter was polite, professional and helpful. Will continue to do...