DICK'S Sporting Goods — Local services in Town of Watertown

I stopped at this location while traveling back home. I bought some stuff for snowboarding, and when I got home I realized the cashier never put one of the winter headbands into my bag. I called immediately and they confirmed that it was still at the store. I asked it be mailed to me, since I live hours away from the location.

It is going on four weeks and I still have not received my headband. I have called three times. The second time they actually had the nerve to tell me that they mailed it out a few days ago. After another week and a half, I called again. They told me they forgot to mail it out the last time, but that it was mailed out, again, "a few days ago." However, the manager read me my address immediately after I asked, so I am guessing she had the package still sitting in front of her.

Waiting a month for merchandise you have already paid for is a pain, but being lied to is something else. It shows the immorality of the store staff and lack of concern for their customers. If I don't receive my property in the next few days, I will unfortunately have to get the police involved for theft. I have never had such an issue with a store before. By the time I get my winter headband it will be spring! Simply...

Bought a gun from Dick's for my son for Christmas. When he opened it on Christmas morning after never leaving the box after the clerk supposedly inspected it to make sure everything worked properly and the receiver handle falls out of it and another piece of metal falls out of the receiver. I call Dick's and Debby the clerk says we can't exchange it, it has to be sent to Remington for them to fix it and it could take 8-12 weeks to get back. It would have been nice if she at least said sorry or I wish there was another way to help you resolve this problem.This gun has never been fired or even taken out of the box other than when the original clerk supposedly inspected it. I know the gun is registered in my name and the serial numbers coincide but you would think they could have done the paperwork again and exchanged the gun for another that I know they had because there was another one sitting right on the shelf. Now my son will have to wait for 8-12 weeks to get to enjoy his new 22 rifle. I understand how it works but it is really disappointing that his favorite gift from Christmas will have to wait longer for...

I wanted to take a moment to shout out two amazing sales reps at Dick’s Sporting Goods - Kim and Kara.

Kim recently helped my daughter Rory find the perfect bat and batting gloves. She was incredibly knowledgeable and patient, taking the time to make sure everything was the right fit and style for Rory’s needs. Her customer service skills were absolutely amazing!

Kara has been a huge help to us on multiple occasions. Every time Rory tries a new sport, whether it’s basketball, softball, or anything in between. Kara is always there to help her find the right shoes. She makes sure they fit well and feel great, and we truly appreciate her consistent support and expertise.

Thank you, Kim and Kara, for being so amazing and making our customer experience absolutely perfect every time. You both make a big difference, and we’re grateful...