KAY Jewelers — Local services in Town of Watertown

Brought in a pair of matched pearls to have them set as basic earrings. These hold incredible sentimental value. They were found in the same oyster while in Hawaii and no they were not preloaded in the oyster. I cut it open myself. The pearls came back to the store poorly set and one is now damaged. I was promised this would be made "right". After speaking with the store manager had to leave the store. I was offered nothing that made this remotely "right". I was simply told hopefully we can fix the issue before your daughter's birthday and if your not satisfied with what comes back we can refund you. I have no idea what that even means. I am now trying to figure out what to say to my daughter....

Update: it's now 4 Jan 18 and no one has been able to answer when they will be finished. I did find out that the customer complaint line is very behind due to too many issues. No one has contacted me to try and make things "right" at all. Just a whole lot of run around. DO NOT DO BUISNESS WITH KAY JEWELWERS. I will be returning to the store to give them back my line of credit card.

Last Update: the pearls are ruined. Was offered a refund and their set insurance price for the pearls. If you want any resolution you will have to keep calling corporate level customer service. Still a sad situation. I would not recommend doing...

Snooty workers! My husband and daughter went in to buy me a pair of diamond earrings for Christmas 2024 and one of the workers kept asking if we wanted to apply for a credit card and my husband kept saying no. Well my husband and daughter found a pair that they knew I would love, yes they were small diamonds and yes it was something he could afford and pay for in CASH. The worker who wasn’t even suppose to be helping us, as we had someone else already helping us, snorted at the earrings my husband and daughter picked out and walked away.

I’m sorry but you should treat EVERY customer with kindness and grace no matter the price of the item they are buying or wether or not they are just coming in to just look. That made my husband feel like crap and my daughter was super upset as it was a pair she picked out herself for me.

Do better KAYS!!!

Also yes I understand this purchase was awhile ago but we moved right after Christmas and just finally settled into...

This company has horrible service. I have been married for two months and I haven't been able to wear my engagement ring for my whole marriage and most of the time I was engaged. The ring kept breaking and I had to pick a new ring to accommodate my diamond (which is my husband's grandmother's diamond). I go back into the store a week later and they told me my ring would be in the next day, so I came in three days later and they proceeded to tell me my ring wouldn't be in for another 5 days (Christmas day). They aren't open on Christmas Day. So I won't have my ring for another 6 days now. While this is all happening, each time I call the store they proceed to tell me how busy they are and put me on hold. The same day they tell me how busy they are and make me wait, I went into the store and there was not a single customer in the store. I have to say that this company that sold us a very expensive ring, is treating us very poorly. I am terribly...