Computer Works Pro, Inc. — Local services in Town of Webster

I took my old desktop computer to Computer Works Pro after reading the great review by "Lis" and immediately after I retrieved it from the terrible computer repair place in Henrietta where it had been for 7 weeks. Although I later learned from Ken that my computer was DOA upon arrival, and could not be revived, the difference in the quality of customer service between Computer Works Pro and the other place was like night and day. After being so upset at what had transpired at the other place, I was relieved and greatly appreciated the fact that Ken called me the very next day and gave me a down-to-earth, understandable explanation of what was going on with my computer. That was all I had ever wanted from the other place: communication and an explanation. Ken treated me the way I believe a customer should be treated. He was friendly, courteous, respectful, and mindful of the fact that as a customer I had the right to a reasonably prompt and clear explanation of what was wrong with my computer. He seemed knowledgeable, and I trusted what he told me, which was the opposite of my experience with the other place. I will definitely be taking the new desktop computer that I bought in March to Computer Works Pro if and when the need arises in the future. They know how to treat a customer right!...

We cannot speak highly enough of Computer Works Pro! From start to finish, our experience with them has been exceptional.

The team is incredibly knowledgeable, patient, and responsive. They took the time to understand our needs and provided tailored solutions that worked perfectly for us. Whether we had a simple inquiry or needed more in-depth technical assistance, they were always there to assist promptly and efficiently.

Furthermore, their attention to detail is commendable. Not only did they provide us with fantastic products and services, but they also went above and beyond to ensure that everything was set up correctly and optimized for our needs. Their dedication to customer satisfaction is truly remarkable.

Additionally, the pricing is very fair for the level of service and quality of products you receive. They offer competitive prices without compromising on excellence.

Overall, we recommend Computer Works Pro to anyone in need of computer-related services or products. They are an example of expertise, and customer service. Thank you, Computer Works Pro, for always exceeding our...

I brought in an HP Envy 5540 printer for repair - I think I was a little too aggressive trying to remove a paper jam, and wound up popping the printer roller out. Tried to put it back in myself, but soon felt I would only make it worse. Spoke on the phone ahead of time with Ken, and he pretty much explained what he thought the problem was, and that, unknowingly, more than likely broke off a small piece that I couldn't see. Long story short, he let me bring it in, left it there, and soon called me back in - it was exactly what he thought it was, and showed me as well. I asked if I could at least pay him a service charge, given he had done some work on it, but since he couldn't fix it, wouldn't take any money from me. I appreciated his honesty, and will strongly consider him for my computer upgrade in the...