CountryMax - Webster — Local services in Town of Webster

This afternoon, my son and I attempted to wash our dog at this Webster location of country max. At first, we paid our money to use the dog wash and then went back to find dog hair in both tubs, dog hair all over dog utensils, and on the rubber aprons. Okay, it is a dog wash. We have always washed our dogs at home because of fears of cross-contamination from other dogs, but the lure of a standing height tub with my aging back drew us to try Country Max. Then, we had no hot water. The staff was very helpful but could not produce hot water. Their reasoning was the Wash had been busy all day. But at that point, we'd been there over 10 minutes during which no water was used, and still no even warm water came forth from the nozzle. I suggested that the water temperature was turned too low on their hot water tank. Or perhaps, the pilot light had gone out. No one had access to the hot water tank. The staff was very gracious and offered a refund. At first I said yes and then I realized, I'm here the dog has already had its calming pill, we'd already done the hair trim at home, let's just get this over with quickly. So I put the dog into the tub, got him wet, and then began to use the shampoo nozzles, only to realize there's no shampoo. So I sent my son to ask them where's the shampoo? There was lots of water coming from both nozzles, neither of which were labeled, although the big sign on the wall of the dog wash explained that I could look to the labels to know which shampoo was which. A gracious employee came back and explained one nozzle was hypoallergenic shampoo the other was fruity shampoo. I showed him they were both water. A light little residue did come out from the nozzle, although with a hand brush, it wiped right off my dog's Aussie -poo hair. He explained that residue was the shampoo. I said, look I can't get any sudsing on my dogs hair. He said well that's our shampoo. And I said well then I guess what you really need to advertise is bring your own shampoo. To which quipped the brilliant statement of, "if that's what needs to happen then that's the way it has to be." And since the shampoo is watered down with cold water, the shampoo comes out cold. And, as it has no viscosity, you can't rub it together between your hands to warm it up a bit. I asked about the hair dryer as there was not a direction as to how to turn it on. Another kind employee showed me, but it came out cold air only. I said, does it warm up at all? No, was the reply, "unfortunately that's all it is is cold air." So, while the employees at the Webster Country Max are lovely gracious people, the dog wash sucks. And so, if you choose to go, be warned that there is no sanitizing the equipment between usage, there is no warm water, there is no warm blow drying, and there is no shampoo. My dog still smells like a dirty dog despite washing him in two types of...

Would be 1 star if not for the employees.

Not really the fault of the employees more of the policies.

My mom noticed a hermit crab out of it's shell above ground. Came in to rescue it, as I keep crabs.

There's no good shells for them that they'll choose, size wise and type. And the substrate and water dishes are too shallow.

An associate who was very helpful thought he was molting, if hermit crabs are molting above ground they're most likely to die as well. So not good.

I believe it was manager said we couldn't buy him because he was choosing a shell. And that if he died after I brought him home they couldn't do anything. Most likely he's going to die because of this. Left my name and number if he got back in it's shell. But I'm not hopefully.

I wasn't planning on returning him if ppds happens. I just wanted to reduce him

I appreciate them helping and trying, but it's not a good environment for crabs, countrymax should help adjust their policies or stop supporting the hermit crab trade

Thank you to Rachel though, and I didn't get the other associates name though, for helping and doing what they thought was in its best...

We've been frequent shoppers at this location since it first opened, and have always enjoyed being customers here. Great store, great lay-out, super clean and well stocked.

Tonight, we utilized their lovely party room for the first time for our daughters birthday party, and I can't commend CountryMax and the Webster store team enough for helping us host a great event. First - Their party room is beautiful, spacious, and the store staff had it set-up so nicely for us. We chose the small animal party theme, and our party host Jimmy was SO patient and lovely with all the kiddos in attendance, giving them multiple experiences to meet and learn about some of the animals there at the store. Rachel the store manager was also super attentive with ensuring that we had everything we needed & the room set-up was completed to.a T. The party offerings through CountryMax are such a hidden gem, which I will be recommending widely from here on out. Jimmy, Rachel and the entire CountryMax team, THANK YOU! We are so...