Target — Local services in Town of Webster

I purchased a $50 lego set for a gift for my grandson who was having surgery. He came to my house for a planned sleepover Friday night and we opened the box to find a bag of Target egg noodles and the instruction book. I called the store IMMEDIATELY I had to call 4 times because the first 3 times it rang so many times that the phone company cut off the call. On the 4th time I spoke to someone who told me to bring it in on Saturday and they would issue me a refund. I had my receipt that I had also purchased $100 more in merchandise. I am an excellent customer and have probably spent thousands on legos at your store. I went to the store with my VERY disappointed grandson because his brand new toy had noodles in the box. I ended up over 15 minutes speaking to 2 management employees and Security. They literally told me they asked all the employees and no one spoke to me! I showed them the call log on my cell phone and they stared at it and didn't respond. I told them why there were 4 calls and their response was that they are busy. I then asked them if this wasn't legit why would I be trying to just exchange for the same product and the security manager said "Thats what I'm trying to figure out". They told me I had to contact Lego. I was very adamant that I didn't not agree with them. I then backed down and said that I was going to purchase a new one for my 6 year old grandson who was standing right there patiently waiting for his gift. I told them I wanted to open it right there when I purchased and he told me that if there are noodles in this one then I would have TWO to return to Lego because they wouldn't accept it even if I opened in front of him. They were INCREDIBLY rude. You can look at my target circle account and see what a good customer I am. I am a very respected member of the community. I walked away and rang myself up. As we were walking out of the store my 6 year old grandson asked me how much that cost. I told him $50. He asked me how much $50 plus $50 was. He then said "That means we just paid $100 for this lego set". I left the store and called a friend who is a Sr Director of Stores in New Jersey. He called the district manager for the Webster Store. That person in turn called Webster and arranged for my return. I went back to the store 2 hours later and asked for Carl like I was instructed to do. He issued my refund and had to ask for help issuing me a $10 gift card. The 2 management people that were so rude helped him, and did not say a single word to me. No apology. The security person told me they have never heard of this. I googled it and found NUMEROUS instances of this on youtube. My friend in New Jersey said this is happening all the time. I tried to tell the security guy that there are times when you have to realize you accommodate a good customer They were literally treating my like a...

I just recently got married. My cousins who couldn't make it got us four pieces of gold silverware from our registry. They are great -but the fourth pack was not the same color gold. No big deal, we will just return it and get a few other things we need. I went into returns and the woman at the counter was very unclear in what she was doing. She just handed me a piece of paper and in my mind this is our temporary gift card. We went and shopped for a few items. Went to go to check out and I told the girl at the register that we wanted to apply the 35 dollar credit that we have. She said it wasn't scanning that we could go back to returns and they can fix that. Eh. Ok. We go back to the same woman. She looks at me and says oh, that return purchase you had went back on your card. I said oh! Ok no problem. Went out to the parking lot and my husband says....how did it go back on your card when you didn't even purchase it? I said ohhhhh you're smart. He stays out in the car. I go back and tell the lady -this return was from my registry. I didn't purchase this. She said "oh, next time you need to tell me that. That's important " and I said really? Isn't that part of what you're supposed to ask? How am I supposed to know. I know literally nothing about your job. She responds "so I'm supposed to ask every customer if it's a gift?" I was speechless. I'm like not to be a jerk, but it is literally your job. I have returned things before at other stores and have been asked if it was a gift. I had to call my husband back in and she had to return everything and THEN recharge my card for the remaining balance and cancel the other transaction. I heard her talking to another associate about this matter. I wasn't even rude to you! Infact you made our trip a real pain in the butt AND you were extremely rude. Do better man, this could have all...

I went to target and asked 3 employees to help me find an item. They found it in the back and I was very excited, went to go buy it and the self check out said error cannot be sold. Someone came over and told me I can’t buy it because it hasn’t been released. I was very upset i asked to speak to Kayla who is a manager there and she apologized and said they weren’t supposed to give me the item, but that still isn’t my fault and she said because of the inconvenience that I can call the day before and put it on a 24 hour hold and she even wrote down the item number and she signed it. I asked her multiple times before I left the store that I can definitely put it on hold and come get it the next day? She said yes. So I left. I called and told them what happened on the day expecting them to comply with what Kayla told me and they didn’t let me speak to Kayla and put a woman named Stacy on the phone who was so rude she had an attitude, she acted as though this was my fault, when it was the stores fault. Corporate has been called. I will never go to Webster target again. Kayla lied to me to get me out of the store and Stacy gave me attitude and was rude just to get me off the phone. HORRIBLE CUSTOMER SERVICE. Snobby and rude with no empathy and they are liars instead of helping the customer they’d rather...