Michaels — Local services in Town of Webster

Horrific customer service at this store from Noreen “team member since 2021”. Literally appalling the attitude I received for zero reason. Needed more products that they had right at checkout but absolutely refused to give them another dime of my money.

Received a shadow box I ordered online for my husbands Christmas gift completely shattered. Okay, no one’s fault. Lug my infant and this huge box to the store to try to exchange it so it didn’t happen again in shipping and wouldn’t be here in time. Nothing is available in the store so I want a refund for their damaged product. Noreen right from the start gives a ton of attitude about the receipt when I kindly explain I barely even opened the box because I could see and hear it was shattered. Told her whatever it came with is in there and also called up the two email receipts so she didn’t have to cut her hand digging around. Very rudely again was told that wasn’t the receipt and she needed the upc code. So we just looked at each other until I realized she genuinely wasn’t going to return this. I asked for the manager. Long story short they tried to say you apparently can’t return things ordered from Michael’s online in the store but “if you process the return online, print the label, close up the box, and bring it to that store we will ship it back.” Like what!?! Then process it now and do that. Only gave me the 29 bucks for the frame not the shipping cost and had to fight to not have it on a gift card and to get a refund on my cc. So now I have no gift, no product, drove 44 mins total with my infant to be treated poorly and still out 13 bucks. Won’t be purchasing from here ever again… Hobby Lobby is right next door. Probably...

Went to Michaels for specific sized canvas. The only one I could see was out of reach, and employee Joe gladly got it down for me. He brought more out to the floor and put them in an accessible area. I checked out and was walking to my car. The employee must have been done for the day because he saw me walking, waved and told me to have a nice day from his car window. The small gesture of kindness meant a lot as I had just lost my companion dog a couple days earlier, and it was my first time out of the house. It made me smile for the first time since...

Have to say this is probably the most friendly Michael’s I’ve been in considering helpful employees. They offered a coupon to me...unlike many of the other Michael’s I’ve been in that won’t help you find a coupon (even if it saves you in only one item) to save their lives. The cashier today was lovely and unfortunately I don’t recall her name but was a WONDERFUL asset to the Michael’s company. It’s little things like a coupon that will make me choose to use this store...