Goodwill Store & Donation Center — Local services in Town of West Seneca

I went to this thrift store , as I have not been to this location in the last year. I had to really use the restroom before I grabbed a few items for the homeless I service. I was told that I could use the restroom because they do not not have a public restroom. Businesses have lost their way with humanity using a restroom is a basic human need. I donated to this organization, but not anymore. People spend their hard earned money in these places, and to not have a restroom for a paying customer spedks volumes. Amvets dose the same thing, I refuse to support them, and what these businesses refuse to see is a customer could be a potential business offer, and because stores like this have lost sight of how to treat paying customers and putting profit over people first can be a business deal and loss. Aye, but who am I? I will never patronized this business and business likes these. They are not for the people they are for profit! As it has shown to be true by behavior...

Well the last two times I have been there, all the employees are extremely rude and nasty. The prices are insanely high and it's garbage. I will be going to clothes mentors and any other thrift store than this location. Also every time I am checking out with a certain cashier management always comes up and watches us. I have never stolen from there and never ever been given a discount. It is highly offensive and rude. One lady asked me if I get the senior discount and was going to give it to me without asking for my ID. I declined saying I'm not a senior and I don't want a discount. You have lost my business and my families. Do better. People are struggling more and more with depression and if you really think I have stolen check everything on me...

Both times I was here recently was to check for one specific item - I came 15 minutes before closing the first time and 10 minutes before the second time because my job requires I work until 7:30pm on Saturdays and late during the week. Again, not even looking to buy - just needed to see if there was a wedding item in the small household items section. Both of these times, I was barked at rudely by the front cashier that they were closing in however-many-minutes. Once my reply came as “okay thanks, I’m still going to see if you have what I’m looking for - just need a minute.” She scoffed so loudly, I was mortified. You close at 8, guys. Not 7:45, not 7:50, not 7:59. 8. Greet your customers,...