Best Buy — Local services in Town of Wilton

AppleCare repair appointment. Dylan first called before the appointment saying “they don’t do those repairs” and I’ll have to reschedule for Apple Store. Pretended he couldn’t hear me and hung up. Several call backs and no answer. I had been on the phone all morning w no audio issues. So he was lying. They don’t cancel my appointment. I show up. Dylan continues to claim they don’t even do those types of repairs. States they only do front glass or battery, “if in stock” (they won’t be so they don’t even do that). I then ask for documentation of the results of my appointment stating as such. He refuses.

This is bc the contract Best Buy has with Apple requires them to offer all types of repair (confirmed with Apple after this visit).

So, Dylan tried to get me to go away by lying over the phone, pretending not to hear me, hoping I would hit “cancel appointment” in my Apple care ticket, and then doubles down on the lies, refuses to provide any documentation, and cops attitude with me when I ask for it.

Manager Bob then comes over asking me to leave because other customers might hear that they are lying, not providing advertised services, and refusing to document any of it or the result of my appointment. Bob didn’t even ask what the issue was in the first place, and never did throughout the interaction. So he’s concerned other customers may hear they are full of it but not concerned about providing customers with service.

GM Katie then steps in, also refuses to provide anything in writing or documentation of the result of my appointment, and solves nothing.

Not only is it terrible customer service, they give you extra by lying, trying to cover it up, refusing responsibility, and trying to skirt accountability. What a...

I bought a brand new, in box Samsung 65 inch tv from this location. I live about 2 hours away and have previously have a Best Buy membership from another location where I used to live. I was doing other Christmas shopping in the area and decided to pick up a few things from here. I bought this, a soundbar for the tv and a new iPhone 15 plus. I get home and I attempt to set up the TV. I notice the legs of the TV are missing. Okay fine I can deal with that, so I go out and purchase a new base for the TV from my local Walmart. I get back home and take the TV out of the box and notice the TV is cracked along the bottom. I call the customer service number off of google and find out they outsource all of their calls. There are no phone numbers for in store representatives. Great. I am on hold for OVER 7 hours across 2 nights of attempted calling, talking to 6 or 7 different agents. I get an answer from one agent saying that Best Buy can send out a new tv 3 days after purchasing this TV and to call back in the morning to get tracking and order information. I then do that and get told that whoever I had worked with lied to me and they will not be able to deliver for another 6 WEEKS. I am appalled with the disconnect between customer service and in store. I then take this BROKEN tv to another Best Buy location because I cannot wait that long. I get to Best Buy in Burlington Vermont and they say they cannot return the TV because it was not purchased at their location. HUH??? They tell me they can either do a store credit or an exchange. I wanted neither. I wanted to return this TV and to never go back to Best Buy. I was forced to exchange this Tv out for a new one. One of the worst and cumbersome experiences I have ever had...

On Saturday may 28th ....the best buy in saratoga springs had the worst performance I have witnessed. No staff was around at the register to pay for your items. Actually when looking for an employee, not one employee in sight. Not one at the door, or customer service desk, or at the cell phone desk, or in the tv location.. It took 10 minutes to find an employee. We only found an employee because we asked if she saw an employee that worked at best buy, and she said herself. She was out of uniform. I did not notice the radio she had on. She radioed her cashier who was at the back of the store looking an item up. So he slowly walked backed to the register without a hustle. The two employees rang people out. There was a line at customer service desk, cell and TV area, and the checkout line had roughly 10 people, (about 5 transactions for the ten ppl). Either way, I had two wireless chargers ...prices were not presented because the items were all over the place. So when it was my turn to be checkout, the employee rang both items quickly. I informed her I only wanted one item but I would like to know what item to what price. The employee did not here me or understand at first what I was asking. However, when she did understand, she could not tell me the price without rescaning the item for a second time. Over all about 30 minutes for a wireless charger that cost $34.99. Top it off, later on I checked the price online and the item was $32.95. Not much of a difference, besides time. Recommendation Clean store, organize store, educate employees, self checkout registers and more employees on a weekend. Lower prices to match other...