J.Crew Factory — Local services in Town of Woodbury

I have to take this moment to give a huge shoutout of compliments to the Jcrew factory outlet at the Woodbury commons in NY.I was there last week asking about a pair of pants that were out of stock.   The staff was so accommodating to do whatever they could to get these pants for me.   Staff member Carmela Felter called all the neighboring JCrews and finally located a pair in Bergen county NJ.  She went over and above what was expected of her. Leanna L ,who worked diligently with her over the phone from the  Bergen Towne Center Store, space 31, Paramus NJ, was also outstanding!!!!!   She was so efficient and accommodating and kind that my pants arrived by 3pm the NEXT DAY!!!!!! Bravo to these ladies, working as a team & supplying the best customer service During this busy time of year!    I'm delighted and will continue to shop...

This location is a bigger outlet store than the other J Crew outlet stores I've been to. One particular location I went to had two stores in the mall, one for men and one for women's. While this could have the effect of showing specialized care, oftentimes it can lead to inconvenience, especially if you're with someone of the opposite gender. This place has both in one location and is fairly large, the left was for men's and the right for women's. I went during Black Friday and even then, the staff were...

I would like to say thank you to Carmella for being genuinely nice and helpful. This is one of the few shops at Woodbury that has great customer service. I'm sure a lot of the employees at these shops deal with lot of rude customers but my husband and I do our best to be kind to others. But again, I just wanted to say thank you. I...