i was here a week ago with a friend who wanted to purchase something from swarovski , everything was great until this worker starting to be rude, at first since the store is small as a worker needed to be more mindful of the space, so i was at the corner looking at this special piece with my friend this worker came over kinda pulled the draw open the say " excuse me " then ok i walked away to the middle of the aisle of the store with more room so instead of blocking this the space mean while looking at other item's the same worker walked pass me PUSHED my shopping bag away with out saying "excuse me " this time , then AGAIN AND AGAIN Total of 4 times, didn't say Excuse me" so i kindly ask her MA'am you dont need to push me away 4 times with out saying Excuse me , beside you can say EXCUSE ME and i would move out the way for you. she didn't say anything beside making fun of me with her client and laugh at me. now i went to other worker and ask for a manager , mean while i was waiting for the manager she keep yelling at me from the other side of the store i didn't really hear what she was saying because it was noisy untill the manager came out she still yelling at me, that's totally unacceptable from retail / customer service field, as for my self i been in customer service for many years i would never yell back at any customer or push them away from blocking my way this service needed to be adjust this is why some customer doesn't like to shop in store is due to service like this. and you see why lot of company is going out of business due to this type of service i am not saying customer is always right but it need to have a good manner and respectful service to...
Read moreI visited this store to purchase a few things on Black Friday. I spotted a beautiful bracelet and tried it on. I was waiting for my fiancé who was across the store to show him the bracelet when a sales associate asked me to put the bracelet back. I asked her if we weren't allowed to try on the merchandise and she replied we were but other customers need to see the bracelet. There were no other customers requesting to see it. I brought this up to a store manager who assured me she would handle it. She was so wonderful in her response.
I wasn't going to post anything until I saw another review of someone being profiled and that's how I felt about the situation today. Black Friday is crazy busy but this lady insisted on following me around and staying in the area while not even asking if I was looking for anything. She just pretended to organize things and watch what I was doing. I felt super uncomfortable and wanted to leave the store asap...
Read moreStopped by this store recently to get a gift for someone. Felt like Julia Robert in Pretty Woman. Never have I felt so disrespected without even a single word being said. The second I walked in I was being watched every step I took. Despite that i kept my composure and was very friendly because i really needed to get that gift. The sales associate stood on top of me looking over my shoulder like if that was normal behavior. I felt wrong for being there. If I went to pick smth up to look at it she would come running or take it out of my hand as I was to steal or smth. I get it, theft is a real thing and must be happening a lot considering how cautious they were. But maybe find a way to deal with that without making people feel this way for simply stepping a foot in your store....
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