Theory Women Woodbury Outlet — Local services in Town of Woodbury

I love the brand, unfortunately the service at this location is really bad. Brad was so rude and robotic in handling my situation so as the branch manager Orquidea. The pants I was buying was in the clearance section and Brad kept arguing it was misplaced although there were another 2 pants from the same style in the clearance section. He didn't even want to check, I was standing next to the clearance section asking him to come check but his reply was "Sir I know my store very well these are not in the clearance section", after I insisted that he should come to check, He found the other two pants and without even acknowledging his mistake he just said these are not in the right place. The simplest thing was to honor your mistake and charge me for the clearance price. His manager was so cold she didn't even bother to accommodate me as a customer. I ended up returning everything I was buying that day and left without paying a single dollar to that location....

The theory outlet is a perfect rainy day activity. This store is very well kept and the staff is extremely helpful. This is one of the better outlet stores I’ve been to. Extremely organized and a large selection. Theory always sells amazing basics so personally I think it’s worth just getting the clothes at the outlet for a discounted price because their stuff rarely goes out of style. One thing I did notice is that some of the clothing at the outlet is marked higher than in the non-outlet stores and then says 50% off. It is still a great discount but not quite the 50% advertised. You can call the outlet to see if they have certain pieces and they’ll ship it to you. This store only sells women clothing. There is a separate Theory men’s store...

Worst shopping experience ever. Paid for shipping which is a huge red flag already as most stores in this outlet does not charge for shipping. Label created on Aug 21 and no shipping update as of right now. Called 5 times, on hold over 10 minutes each to get a tracking number to just show UPS dose not even have the package yet. Every other store (Vince, Vineyard Vines, Gucci) I shopped that day has provided shipping updates day of, and delivered before last Saturday (I live pretty close). Just shows how little the staff cares about customers here. No wonder offline...