Future Nails — Local services in Towson

I have supported this business on and off for years, and have typically found myself satisfied with the customer service provided by the salon. When checking out, it’s preferred that tips be given via CashApp, to avoid having fees assessed. This lead to me having CashApp info for Kenny saved to my phone.

Recently, I sent funds to Kenny in error (the funds were labeled insurance, so it clearly wasn’t intended for him). Within minutes I realized the mistake and sent a request to have the funds returned. I received no response. When making a request for the funds to be returned via phone, Kenny was very short and rude. He refused to listen to my explanation of the issue, stating that he did not care to take a look at the transaction, proof that the funds were received, and that he ultimately would not be returning the funds that I sent in error. In lieu of those logical steps, he insisted that I come to the shop and review his phone. I accepted this offer, because it had now become an issue of honesty and principle.

Upon arrival, Kenny greeted my husband and myself. I alone, got up to speak with him. I took his phone and showed him where the funds had in fact been received. After showing him this, the conversation took a turn for the worst. With an elevated voice, he then began to double down on his original stance of refusing to process my refund request, telling me once again that he did not care that I had proof from cash app or the bank that the funds were taken from. He then dismissed me, stating that he had a customer to serve and that there was nothing further to discuss. At this point, all eyes were on me (an embarrassment I wanted to avoid). Just as I was prepared to leave Kenny was advised that I would be sure to share this experience in an online review, to which he replied “I don’t care!”. At this point my husband stepped in.

When addressed by my husband Kenny continued to stand firm and went above and beyond to discredit my claim. Showing his phone to several customers, until thankfully one customer took a moment to explain to him that he DID in fact receive the funds and that with the push of a button he could resolve the issue and return my funds. Per her advise he did so. My husband wished him well and we left.

I understand that this was an error on my part, but as someone who has supported this nail salon I would have appreciated some kindness and having a brief moment taken to properly research the issue. Instead I was met with zero professionalism, embarrassment, and no apology.

Any business operator who outright says that they “don’t care” about their customers opinions does not deserve my support. My suggestion…take your...

This shop has been a favorite of mine for years, typically I received great service. However, in the past 2 months I have noticed a decline in quality, professionalism, customer service. I recently went for a gel manicure and acrylic overlay. At my appointment, I pointed out the thinness of my nails as the nail tech was drilling. He tried to explain away my concerns and finished my gel manicure quickly with no care to look or fix my areas of concern.

I’d like to point out that the shop was not crowded at all, it was a Thursday. Within 24 hours, not only had the acrylic overlay started lifting from my nail but the gel polish was chipping. I called to schedule an appointment to correct these issues and request another nail tech. When I arrived for my 11am appointment, I was greeted and then left waiting for 25+ minutes past my appointment. Again, I explained my areas of concern- willing to pay the price difference although I should not have to.

I was shocked when he told me that he was only able to fix my gel polish concerns and not the acrylic lifting from my nails. I explained my disappointment seeing as though I called previously and explained the service only to come for the appointment and be told it could not be fixed. I would also like to point out that he was not the nail tech that I requested when I made my appointment, I was told over the phone that Emma would be providing the service. The nail tech who assisted me today did so the best he could despite the poor job the tech before him did, and I appreciated his effort. However, I will not be returning to this locations because they no longer appreciate their customers...

I will never return to this place of business, I’m new to Maryland and just started getting service here whenever I have been serviced I pay whatever they say the fees are and tip. I noticed that they treat some of their black clients differently and I was trying not to think that but they do. Whenever I show them a design I want they gave me attitude about it and I’m like if I’m paying what’s the problem. I’ve always been very respectful to them despite their attitudes today I go to get service and was told they didn’t want to service me anymore and wouldn’t tell me why. Nail tech were available one of them told me they are available but don’t want to service you and I have a client to attend to and we don’t have to tell you why, so I was completely shocked and said you must have me confused with someone else because I’ve never never had issue with anyone here last time I got my nails done the technician told me when I come back to soak them off and he said well that’s what they told me to tell you, as I’m standing there another black woman comes inside and ask for service and he tells her we are full for today when literally he just told me their are free but didn’t want to service me and I witness them in there doing nothing but sitting in the chairs on this rainy day. They never have to worry about me but definitely need others to be aware of their actions. I don’t recommend supporting...