Rosebud Boutique Salon — Local services in Troutdale

A salon may have the right to refuse service to anyone, but if the reason they give for refusing service is nonsensical, then the customer can't help but wonder the actual reason why service was refused. I suspect their "reasoning" was illegal. They have no real and acceptable excuse for refusing me a service.

They (at least at the time of this review) don't have a phone number, so you either have to contact by email or Instagram. I did my own hair in quarantine like a lot of people and wanted a slight color correction. So, I DMed a stylist (Brittany) who answered me YES after seeing my pic, hearing my situation and then what I was seeking with my hair, but she strangely asked if I was licensed with doing hair, and I told her no. I mean, I thought that was obvious, so the question was strange. She ghosted me after I answered her (unprofessional) and didn't get back to me. So, I tried another stylist through their Instagram page, with no response. I then messaged the salon's Instagram itself (again, no response) and then as a last result, posted on the page itself and FINALLY they got back to me (the owner, I'm assuming) and said NO, they won't do my hair as they are new with Kevin Murphy color, and told me to go to another salon. This is really confusing because they are a listed Kevin Murphy salon, and I used a toner they hashtag in their posts (ColorMe). They NEVER had a consultation with me and what I wanted was just a toning, so it is really perplexing. Who knows the real reason they refused my money - again, I have my suspicions, but the fact remains based upon this experience is that they will turn you away with a reason that makes no sense if they even bother to respond. When I told them this in my reply back, they actually BLOCKED me. I tried to be persistent in getting ahold of someone and ended up feeling that the whole experience was really exclusive, yet I was under the impression stylists color correct all the time. Not once was I rude or impolite. There's a happy ending, I promise: when I went for a hair cut elsewhere, another stylist offered to color correct my hair! Rosebud Boutique Salon is not professional: ghosting and refusing service AFTER SAYING YES without a consultation, for a reason that makes no sense - and makes you wonder why. My advice to them: don't list your business are carrying a certain product and hashtag those products on social media if you are "new" to the product, that's extremely unprofessional, 2. Don't tell a client yes and then ghost them. That's unprofessional. Do better and hold yourselves to a higher conduct, 3. Don't block an inquiring customer for pointing out 1 and 2, that's just dumb. If you can't own your mistakes in the mistreatment of people, then you can't handle owning a business.

I sincerely hope this salon goes out...

I LOVE Rosebud Boutique Salon! The stylists are so so so talented and they are passionate about what they do. Gabrielle Goodsell was my stylist and she is a true artist. She listened to my needs and situation and designed a gorgeous, low-maintenance look for me. I love her and I love Rosebud! You will not be disappointed. I wish I still lived near Troutdale because Gabrielle is the best...

I LOVE Rosebud. The products selection is top of the line and beautifully displayed. The design of the salon is bright, high end, and inviting. My stylist is a long time friend and a master at color and extensions, but all the team is pretty amazing. Beautiful cultural tie ins throughout the salon bring a real beauty to...