Ashley Store — Local services in Troy

Purchased a table and chairs from the Troy Ohio Ashley Store. Salesmen was great and answered all of our questions. We received the delivery of the table and noticed damage to the table and contacted our salesmen and he referred us to Eric who handles warranty issues. I sent email with pictures of the table and Eric sends message that they were ordering a touch-up kit to make a repair. I informed him that a touch up kit won't fix the issue. 3 weeks later I send another email to Eric to see if they had a resolution for the issue and crickets.(Eric is obviously super busy or terrible at responding to Emails) So another 2 weeks go by and I send another email expressing my frustration and then I get a response that the table will be replaced and they can delivery that Friday. I couldn't except that date due to work and they rescheduled for a Saturday. I received the delivery on Saturday and they delivered the showroom display that had more damage then the table I had already received.(They tried to pull a fast one by delivering a used display table to me and never communicated that they were bringing the floor model) I called in and talked with the manager Evan (who acted like he didn't know they brought out the display model) and he had the delivery driver bring the old table back to my house. Evan said they would make it right and get a new table to replace the damaged one. Its been 3 weeks since the conversation with Evan and still haven't heard from anyone. Seems to be how they do business, happy to get the sale and then good luck getting an undamaged product. So to say the least I purchased a damaged table in November 2024 and now its March 2025 and still have the same...

I visited four different stores during my mattress search, and honestly Ashley Furniture in Troy won me over with their excellent customer service. No one else came close! I had the privilege of working with Catherine. She was present, patient, polite, and personable. Her relatable experience with her own mattress journey and strong furniture expertise sold me on Beautyrest. Besides beds, she allowed me to try out pillows. Rob had me approved for financing within minutes. Mattress and foundation arrived on time as promised and was delivered with care and efficiency. I’m very happy with my purchases. I’m no longer waking up stiff, and I no longer need to turn multiple times to get comfortable. I am comfortable as soon as I get in, and I am sleeping like a king! Thanks to Catherine, Rob, and the Ashley Furniture team for giving me my beauty rest back! I will choose Ashley for all my future furniture needs, and I will be sending all my family and...

Between July and November 2024 my wife and I shopped at, and purchased several furniture items from, the Ashley Store in Troy, Ohio.

During each visit and transaction, we experienced the utmost in professionalism and helpfulness. Just as significant, we were treated with an uncommon amount of friendliness and courtesy.

That level of customer service was reflected by every segment of the Ashley Troy operation, from our sales associate (Catherine); her manager (Rob); and the crew who delivered our furniture (led by Eric). It is not common for an entire operation to render such exceptional, friendly & professional service-there is usually a “weak link” somewhere along the way. Not so with these guys.

We’d be remiss if we didn’t thank Catherine specifically. She was the first person we encountered at Ashley in Troy. She certainly set the tone for our...