JoJo Vapes — Local services in Troy

Pretty good Vape Store overall, but there's been a steady decline. I trust their juices and the mixer(s) are great, but it's becoming more difficult to find the right times to call or show up for a Mixer to be available. Communication isn't the greatest on this either. I called Saturday Morning to ask when a mixer (as I'm doing custom Nic level) would be available and was given a time frame for Saturday Afternoon. I pushed my plans for the day back in order to make it to JoJos for that time frame and was THEN told that the Mixing Room was closed on Saturdays. I really wish the morning shift would have informed me of that so I didn't wait 2 hours for a Mixer to be available, only to find out that I'd have to wait the full weekend. Thankfully I got what I needed on Monday. But that's where another situation went wrong.

Normally, if JoJo Vapes would accidently give a "dud" coil or even the wrong coil, they would strive to make things right for the customer. Today, was the exception. Yesterday (Monday), I was given the wrong coil for a Pod System (RPM 2) and did not realize it until the evening. Today I went in to explain the situation and to get the correct coil. The associate apologized and acknowledged that she had given me the wrong coil, but still charged me for the replacement. JoJo Vapes used to care about making things right, but that's apparently changed. Rather than make a scene and argue, I paid for the coil and left, but I still wish I would've stood my ground, since the coil I was given in the first place had been the wrong coil.

Beyond my complaints, the juices are great quality and the Customer Service is decent, apart from the associates involved in my complaints earlier in this review. It's a welcoming environment and it's worked to expand under certain restrictions and is clearly trying to keep house-mixed juices available for customers, which is a great staple...

Use to be my go to vape shop, was there almost every week since April 2017 and had a lot of juice I did enjoy, last dozen times I’ve gone in with my wife the larger gentleman with glasses (apperanly the manager) constantly flirts with her to the point we’re she feels uncomfortable to go in, her being uncomfortable I would go in alone, last two visits have been anything but pleasant most of the staff is Un motivated and makes me feel like I’m a burden when I ask to try new flavors I went in there yesterday (3/14/18) to simply get some coils and the red haired gentlemen was incrediblely rude when I asked him about the difference about two coils and made me feel like I was bothering him asking a simple question, again un motivated! I will not be returning simply because I feel my business is unappreciated and they would rather sit there on there phone then help me out. Only solid individual I have met that works there is the skinny gentleman with blonde hair was always helpful and made me feel welcomed I wished the rest of the staff had the...

Jojos was the first vape shop I had ever walked into with only the intentions of looking into some vapes and the information on vaping in general. Brett was the manager I had the privilege of talking to when it came to buying my first vape and he made the best recommendations and had nothing but respect and great humor. The staff which works there are among the greats people I have met. Very respectful and knowledgeable employees compared to most that I have been to recently. I have never been given unsatisfactory service and they never fail to spark up a great conversation in my few months of coming to jojos. They show their care and concern for their customers and put them first before anything and anyone else. I would strongly recommend this vape shop to anyone if they want amazing service, proper information on the hardware and juices and a great staff to spend a few minutes of your time to...