Romanation Jewelers — Local services in Troy

I was lied to by the saleswoman (intentional deception), then my watch was damaged by the craftsman. I only went in to buy a battery for my "new" watch that was purchased from a different store that same day ($200). I asked her if they carry batteries, she said sure...and that they are 9 dollars. That sounded expensive for a watch battery, so i asked if that's normal... she said "they are cheaper here than a lot of places". What she was actually doing was charging me for the installation service (which i didn't need or actually want) without mentioning that detail. I started trying to take the back plate off, and said aloud "this looks easy to scratch". She said "dont worry, we install it too". I immediately asked if that is an added fee. She said no, then took it too the craftsman in the back... who scratched it all up for me.

So... i paid 9 dollars for a 2 dollar battery, and now have an inch long scratch on the back plate and tooling all over the face. I WAS really excited about my new watch... now every time i look at the time, i'll see the damage and think of you. Thanks guys.

Oh yeah... tried charging me 15 to remove a link on the band too, which is a SINGLE SCREW. It was best that i said no, since it took me about 60 seconds to do at home... WITHOUT...

Was treated with complete disrespect. Gave me no explanation or answers. Was short with me like I was a child. I do look young but I'm almost 30 and apparently it isn't feasible to them for a young woman to own and collect antiques / antique jewelry. She made herself clear that they weren't interested in buying anything from me, but my aunt decided to walk in after lunch and try to sell the same products and she was treated with respect and dignity, and they were interested in MY antiques. Disappointed as it was the pawn shop guy that actually sent us over to them! Making it clear that she was a complete snob, stuck up and very much considered me insignificant and unimportant. Will never go back there, I haven't left a store in tears in 10+ years. Nobody should be shut out like that. The woman was awful! She was short, heavy set (round) glasses,...

I spent 40 hours doing a deep dive into CVD prices and had a set of earrings picked out online from a seemingly reputable website and even spoke to a live human with an American accent on the phone but something just didn't feel right so I put the online sale on hold and walked into Romanation just to see how comparable the prices were. Online price was $1,150 for the earrings I wanted and Romanation had the same size same cut same metal for $150 more. That's a no-brainer. I would gladly pay a couple hundred dollars more to a IRL jeweler to know my diamonds are real and to have somewhere to go if I...