Pottery Barn — Local services in Troy

I really see no point in coming to a Pottery Barn store. Like some of the other "deluxe" furniture retailers you'll find in this mall (like RH) they have basically a lot of cheap particle board and MDF furniture for Solid wood prices. The sales people don't even know all the variations of what they have for furniture, so I don't see their value-add versus just buying online. They will rush you to order something without telling you about things like "Can this bed be ordered with legs", "does this come in different sizes/styles", etc. They're just aggressive about getting you to order with them so their store gets the credit. Of what I have bought from Pottery Barn, essentially nothing has held up over time: flat ware, furniture, plates, you name it, I've gotten things from department stores that hold up better. And their customer service is non-existent and sales are final for anything custom order (which is a lot of their inventory) so if you have any quality issues after waiting 6 months for your furniture, good luck. My advice: Find the style you like on Pottery Barn then head over to Wayfair and you'll find an identical piece for 1/3rd the price or less. And I guarantee you the quality will...

I bought the Griffin Buffet back in February 2020, it came broken. When I called to complain they said they would send me a replacement lol, I haven't received yet. BTW this happened weeks before Covid was an issue. After numerous calls to customer service, being left on hold for hours I got a replacement order number. Well it's to late for that. We are going to fix it and deal with it now I just want a discount for my damaged furniture. The discount is the sale price they have now 20% off? How is that fair? I asked to speak to their supervisor on Monday, I was advised they would call me back? Nothing! I won't be dealing with Pottery Barn anymore, it's a shame you treat loyal customers like this.

Oh ya and I never get points for these purchases? Where are they? I have spent hours going over the receipts, and I sent them in to be told a bunch...

If you're looking to furnish a room with the help of a professional designer...look elsewhere! My experience here has been a complete joke. If only their customer service matched their products. I had a designer come out to my house. I was planning on furnishing my entire family with Pottery Barn furniture. But, after the designer came out I never heard from him again. I never saw a design...never saw all the pieces that were picked. I went to the store twice to see the plan! I left my contract info and never received a call or email. When I went back the second time, the designer was unorganized and "couldn't find" my room design...which he said he was positive he completed. He then asked me why I didn't call him! Needless to say I had a fabulous experience at Ethan Allen and purchasing...