Harbor Freight — Local services in Truro Township

This is a tough review. I have three people to review and rate from this store. One of which I would give a 5 star (but deserves 10)and 2 I would give a 1 star. So 5+1+1=7/3=2.33 rounds down to 2 stars.

The other day I called and got a man who answered. He was absolutely TOP NOTCH. He was so wonderful that when I got off the phone I told my spouse how shocked I was because this is not the norm at all anymore. I said that’s how it’s done. I literally had hung up from Napa who was polar opposite of good customer service.

Anyways we went into the store and when we were checking out I noticed a supervisor and was wanting to brag on their great associate.

The supervisor told me not to tell him to tell the manager who was over from him. First off he was nice but that was really crappy from a supervisor to say to a customer.

So the manager was too busy to even barely look at me and was very uninterested in my praise. Was more interested in her bulletin board than to give a customer her attention.

She didn’t know which employee it was by name because there is more than one and just said oh I’ll tell them both but I tried more than once to get her to even try to act like she gave a flying leap. She didn’t. It was clear to us both.

This management style is why great workers don’t stick around. Very uncaring even to the customer so how do they really treat their employees?

The compliment was given in hopes the great employee would be recognized. It would have been easy to figure out which one if you was a good supervisor or manager to give the right person praise.

Praise does a lot for an employee.

The attitude is why managers usually gets to hear complaints because we know there’s gonna be uncaring attitude when approaching but this is also why we as customers don’t approach to give praise. Because it’s clear you don’t care just leave you alone. This is how you made me feel as a customer with good praise for your employee.

I should have NAPA scout out this employee for more money and give you the poor customer service employee they have.

The one I praised would make a wonderful manager or supervisor and care about his customers. That was evident on that phone call. This was an above and beyond kindness from this employee.

Saying something was an epic fail and if it wasn’t for him your rating would be lower. He deserved 10 stars. However had he not answered and been good and had I not had anything to say to either supervisor or manager your rating would have been better. Funny how that works.

Sorely disappointed.

And no I have no reason to talk to a local store manager about this. You all can figure out your weakest links. I had only cared about your strong one being...

I had a poor experience with warranting a tool here at this location. I used to go here all the time and spend a lot of money at the start of my career. Like thousands of dollars. The broken tool was a 1 3/16 icon swivel socket that comes in a 24 piece set. Now there was some fault on my end, I gave this tool to a family member to warranty because I live far away from harbor freight and they gave him the wrong tool in return(he claims to be given a lot of grief too). Now when I went in to correct this mistake, it seemed like they store made it unnecessarily difficult. Almost like they were evading the warranty. Gave me a lot of grief the first time I came in, saying I need to bring in the whole set to exchange for a new set because they won’t break open a set to give out one socket. I do so. mind this was quite annoying given how far away I live and that my tools are at work, not at my residence. I come back in with the whole set, they made an ordeal about it again. All to find out I went through all this run around for nothing. They opened a set and gave me the individual broken socket. My issue could have been corrected the first time I came in. It truly seemed like warranty evasion given the run around was for nothing. This is a new found issue. It wasn’t like that when I was spending a lot of money there every week. Granted this issue was caused because the person I sent In didn’t know any better about tools, I trusted that this location would be on their game and know their tools(like they used to be). But also keep in mind, they gave him a lot...

(4-25-18, 20:01) "My First and Last Visit" So I walked halfway across town to pick up a screwdriver that would help me fix some electronics. I was 1 minute past closing time and all 3 of the last of the crew (a lady and 2 boys) was standing outside talking until they saw me headed for the door, then they quickly gathered their stuff, rushed inside, locked the door, and pointed at their hours. I get it because I manage a store as well, and we all like to go home after a long day. But for these 2 lazy and rude gentleman to just lock the door, with a smile, and turn away not saying a word then act like I walked halfway across town not knowing what I want? Acting like I came to make their workday longer? Enjoy your min wage retail pay boys, cuz I dont see you makin it far in the professional world. As far as Im concerned those 2 low lifes were still on the clock representing the company, they showed no customer service skills or hospitality and I would never hire them for my company. Its these scenarios where actions speak louder than words, that will put your sales in jepordy. Long story short, if you need tools, go anywhere but here after 7, cuz from the way they were acting, im assuming they wont help you when its that close to closing time. Plus from what I heard they cant even check you out properly. They must like living in their...