Hem and Her Bridal — Local services in Tucson

I'm editing this review to responded to their comment below. Your last comment after stating that her budget wasn't doable was to have her make an appointment to see what would be within her budget. I responded with, " we we're under the impression from your response that you don't work with that sort of price range." You stopped responding, so obviously that was the case. I'd be happy to post our email exchanges, as judging from your response you neglected to read them before responding here. Everything I've covered is factual, and without personally attacking anyone. You were quick to mention the $800, and as stated never once asked to see the dress in question. You stated without seeing the dress, which of course we understand you can't give a price.---While responsive via email (hence the three stars.), it was unfortunate that without seeing photos of what my daughter had in mind, or the dress style, we were told that a $500 dollar budget for any custom dress was out of the question. That seems reasonable I suppose, as surely we understand it would be a custom dress, so no offense was taken by being told that; however, when inquiring about altering her grandmother's vintage wedding dress. We were told again the $500 dollar budget was needing to look more like $800. This for a dress they've never even seen! They based the $800 dollars on the most recent dress they had just alerted for another customer. Considering our conversation took place via email, and hardly scratched the surface of anything regarding my daughter's needs/thoughts, etc.....it was unfortunate.

When I politely replied, "thanks for the info." Their reply was "have your daughter come in, and see what's within her budget." Wait, what? How does this make any sense? You'd already made it clear her budget isn't within an acceptable means for your business. This goes for either a simple custom, no beadwork, tea length dress, or any sort of alterations for a pre-owned dress that you've never even seen. Surely you can understand that your reply makes zero sense? Perhaps what you meant was, you've in stock for purchase, or rent a retro style tea length simple dress, that's not backless, strapless, chiffon, or tulle that would fit her perfectly, not needing any alterations for $500? Despite not knowing her size. If that's the case, let us know, she might be interested.....I'm fairly certain it's not, so again we're entirely confused by your reply.

I noticed when responding to other people's comments/concerns the person responding appears to be incredibly dismissive in nature. It would appear your shop is above making mistakes based upon reading your responses here, and no doubt you'll have a response to my own review. I only wished I'd done more research before emailing. I'm grateful after reading how you responded to people's concerns that we didn't attempt to waste our time making an appointment. Hopefully you'll learn from your elitist attitude, and perhaps learn to work with or, at the very least find out what one is actually looking for first before saying you can't afford us! Frankly, spending more than $500 isn't the issue, any true salesmen/business owner knows this. It's the way you handled it, you didn't exactly create a desire for us to consider expanding the budget. Lastly, I'm not surprised by those who give a poor review, but don't leave a comment. Judging by how you've responded to other's reviews, it would appear you're above the words, "we're sorry for any mistakes/misunderstanding how can we do better, or...

What an amazing and fun experience!!! I was recommended by a co worker to reach out to Hem and Her to possibly alter my wedding dress! I was told they had my personality and we would get along, I am a bit of an eccentric! Plus they are locally owned and I love supporting anything Tucsonian! My first impression was that Joyce and her husband were so amazing! They both are so enthusiastic and kind. Joyce also had an assistant which I do not remember her name but was equally amazing! So the five stars are for a job well done but also for the above and beyond customer service! My dress was a sample dress from David's Bridal, $600 (which is dirt cheap in the wedding dress world), so it had some damage and dings on it. But it was a diamond in the rough and I knew in the right hands it could be transformed into something beautiful! Joyce made it happen! I am 5'1 and dresses are made for giants lol! The bottom looked a bit like a parachute and had very delicate lace. I have a small waist but big hips so that also needed altering. There was some damaged lace and buttons. The bust area also needed to be changed. I also had my trains (I have a two layered dress) bustled. I ended up paying $495 for everything and Joyce added some extras for free. So all in all my dress was now valued at $1,200 which is still verrrryy cheap in the wedding dress world. MY DRESS LOOKS STUNNING!!! Hem and Her is an incredible and knowledgable business. I have read some of the negative comments and I think these people might be misinformed about wedding dresses and alterations. $200 is the beaaarr minimum price but a bit of an impossibility. If you have a perfectly fitted garment with a sturdy material that just needs a simple hem.... then maybe that is a good price. Usually with a dress on sale, which is usually a sample dress, they do not share all the damages that will need to be fix, or how delicate the material is, or other aspects involved. I was fully aware my dress needed extra love and felt I got an amazing price and unbelievably wonderful costumer service!! These people are fantastic and so is...

Joyce is maybe an actual angel.

My little sister is getting married and I’ll be her MOH. I was DREADING looking for dresses, and trying on dresses, and then having some Barbie do alterations and fittings. I just knew I was going to be miserable, as plus size women tend to be in these situations, and I’d end up settling on whatever my sister wanted as it’s her wedding.

And then we met Joyce, who is funny and endearing, and just one of those people who makes you feel like things are going to be okay. The store is calming and inviting and warm. After a short conversation about what I was picturing and what I was comfortable with wearing, we found a dress in the wrong color, with sleeves, and the wrong waistline but I was in LOVE with it the moment I put it on. So Joyce ordered the dress in the correct color, completely changed the top of the gown to be strapless, lifted the waistline, removed some layers... SHE LITERALLY BUILT ME MY DRESS. from top to bottom, to make sure I was happy and comfortable and felt as beautiful as the dress she made is.

Her husband, Marv, has been excellent as well. From day one of this wedding dress journey he’s been right there to make sure all the people wearing suits are set and ready and as well-tailored as the people wearing dresses. And always with a witty comeback to all the inevitable jokes made while going through fittings.

And we’ve purchased a wedding dress, 2 bridesmaids dresses, and two COMPLETE suits, all with alterations, for less than just the wedding dress (before the beautiful alterations Joyce made to it) at another shop.

I have nothing but great things to say about Hem and Her. So thank you, thank you, thank you. I appreciate everything you two have done over these months to make sure Em and Joey’s day...