Office Depot — Local services in Tucson

Update 7/1/19: The General Manager was kind enough to not only offer a finished reprint for free, but have it delivered. Though it is unlikely i will be doing any more printing through Office Depot/OfficeMax, i am very thankful for the effort put forward by Mr. Castro

Original: False advertising, staff has a complete disconnect from customers. Submitted an online print order for store pickup at 6:59am. Guarantee on website and clearly displayed in store is orders submitted before 2pm will be ready by 6pm same day. Arrive at store at 2pm to inquire about the print job, associate tells me that the canvas has been printed but the machine is broken and a female associate is on her way to the store to fix it. I arrive back to the store at 3pm and a female associate tells me that there is no one available who can frame the canvas as per the order until the next day. I asked about their clearly displayed guarantee and she simply repeated that no one was available to frame the canvas and offered to give me the unframed canvas (with no discounts/at full prepaid price) or cancel the order. As these options were unacceptable in light of the guarantee and it being a birthday present for that very day, i pressed the associate for a better solution. She (Jordan) rolled her eyes and said that she would get her manager (Andrew). Andrew was also completely unsympathetic and offered me the two detrimental solution that Jordan offered, going further to say that after i cancel it i could resubmit the order for a different store, ignoring that i had a bicycle helmet and that it would be past the 2pm deadline for same day pickup. Now i have no birthday present, and am furious with...

was assisted by mariah twice 12/21/2024 with shipping. on first attempt the software wouldn’t recognize the addy and there was no solution despite my attempts to manipulate the addy. i left thinking to try a fedex store, but returned later so i could compare shipping options here deciding to send to another nearby addy. this time the addy was recognized and i chose my rate from what was displayed on screen. but the transaction resulted in a different shipping type and rate that was higher. this was frustrating and couldn’t be fully explained to me other than maybe it was because i was shipping on a saturday? i decided just to pay the higher rate and finish the transaction, but then mariah pointed to my return addy multiple times to let me know it would be returned there if any problems. it felt like there was question about whether or not fedex would take my package? i attempted to clarify and expressed my understanding of how return shipping works to no avail. i decided to just take my package and leave. mariah followed me, called ME rude and told me that i wouldn’t be helped if i came back. fire this girl, she needs some humbling and to get a grip. speaking directly is not being rude. it is...

had by far the worst experience today after all the experiences I had with you guys purchasing supplies for work I thought shopping would be smooth. I purchased a laptop online went and picked it up and upon getting home found out it was the wrong laptop. Granted I received one almost double in price I decided I should take it back. I called the store and asked what to do. I went back to get what I bought and simply get my computer. They returned it and then gave me the one I should have received in the first place and was told I they could me a discount for my trouble. Well we had a birthday dinner to attend and came back with the debit card and computer to return and rebuy. Well the transaction of returning and rebuying locking my debit card according to the store. I called the bank and they told me nothing was wrong with my account. So now I have a "locked" card and no laptop. After all this I was able to get the laptop by other means. What a mess if I didn't need the laptop I would forget this whole mess and shop elsewhere. After all this I learned no good deed goes unpunished. I should of just kept the more...