Turner's Outdoorsman - Tucson — Local services in Tucson

I have been a customer since the arrival of 2nd Amendment in Tucson. I have purchased numerous firearms from special order, new and used. I purchase at least one firearm during the spring and fall three day events and at least one or two the rest of the year. This includes optics, ammo and sporting accessories.

I have always had scopes mounted at the store and it has always been free as long as either the firearm or scope were purchased from 2nd Amendment. During my last purchase at the fall event, I was told the gunsmith was backed up and was assured if I came back later that the mounting of a scope would still be free because I bought the firearm from 2nd Amendment.

When I went into 2nd Amendment to have a scope mounted, I was surprised to see only two other customers in the store and four employees on the floor. When I asked to have a scope mounted, I was questioned about the origin of purchases. I told the employee the rifle was purchased from the store but not the scope. He replied that the charge would be $20 and I questioned if the policy and promise I had received last month was no longer valid. The employee walked around the store and went into the back office area to talk with someone else. He then returned and said the cost will now be $40. I guess that’s what you get when you question 2nd Amendment’s policies and guaranteed promises.

Now I understand policies at a store do change over times but would expect a promise of a service be honored at the time of a purchase. I would have considered paying the $20 but when I got quoted $40, I was flabbergasted how things changed at the store in just one month. Think about it, Cabela’s and Sportsman’s Warehouse mount scopes free no matter where the purchase was made. For failing to honor you word, I will give Sportsman’s Warehouse or Cabela’s my business from now on. They have a good selection of firearms and will special order. For used firearms I will now do my purchases with Murphy’s in Tucson or Cabela’s in Glendale. They always get it right and enjoy my business.

This may seem like small potatoes to 2nd Amendment but after all is said and done, you won’t see me in your store again. I can assure you that others will hear about the lack of customer service and guarantees that go unhonored.

Now that I think about it, maybe that’s why there were only two customers in the store when I arrived. It already started.

Reviewer’s Reply - Just answer the review concerns. Do you no longer mount scopes on firearms unless you buy the gun, scope and rings from 2nd Amendment? Did your employee provide me bad information when he said 2nd Amendment would mount a scope free of charge when I purchased a firearm from you last month? Why the difference in charge from $20 to $40? Was this just a case of another uninformed employee? Please clearly spell out your store’s policy for mounting scopes on firearms and the cost. Please spell out how your store will handle customers after an employee provides them false information. I’m sure others looking at your replies would like to know the answers.

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