Saks Fifth Avenue — Local services in Tulsa

1/5 stars

I made a cologne purchase about a month ago that I’ve had some time to reflect on and I would like to share the experience with potential shoppers here.

The story starts in middle may when I visited this Utica Square location, slightly before opening hours. Despite this I was greeted warmly at the door and invited in, after which I made a beeline to the goal of my visit, namely the men's fragrance section. I found a friendly salesperson who quickly moved to assist me, despite perhaps not even being on the clock yet. I asked about multiple CREED scents and he gave me successive sample strips. I asked about coconut base notes and he suggested VIRGIN ISLAND WATER, which I absolutely loved. He said that he was out of stock but offered to make arrangements to notify when the item would be available. He even joked that he could make a travel sample from his personal collection. He was the height of helpfulness and I said that I would come by again in a week to check.

I returned after about a week, in late may, and asked an unfamiliar salesperson about the same Virgin Island Water fragrance. I was told that the stock had not yet replenished and that a fuller size could not be had. I was offered a travel size instead. I am used to buying travel sizes so I was immediately open to the idea. I was then passed off to yet another employee who began preparing the order. This second saleswoman gave me some instructions concerning refilling at the end of which I wanted to make sure I understood how to operate the spray function. I asked whether i would press on the top to spray she said yes and then sprayed the item into the air multiple times, wastefully and away from both of us, to demonstrate.

She then packaged the phial into a proprietary Creed travel container, placed it into a bespoke Creed bag, and told me the price. I am used to buying travel sizes and have found price points between $25 and $50 depending on the quality etc., but I was certainly not expecting the roughly $105 price tag I was charged. The salesperson was an attractive female and I, a male looking disheveled and sweaty in exercise attire and already feeling out of place in the store, felt that it would be gaûche of me to ask about cheaper options, like simply using a plainer travel sprayer, like those that can be found at other Creed sellers like FragranceNet, instead of an ornate Creed-branded one. So I sheepishly completed the sale and quickly left.

I love the scent I tried and I truly wished to buy the full size had it been in stock. But the experience I had when purchasing the trial really lingers as a negative experience and, perhaps because I am an uninitiated shopper at Sacks Fifth Avenue, still gives me pause concerning their brand impression.

Sephora and FragranceNet are trustworthy retailers and have given me much better value for my money so far. I will continue to shop with them instead and will encourage others to...

I called this store because I wanted to determine whether they may have an item in stock from a return or by chance that was shown as out of stock online (a formal ball gown). I was treated brusquely by the woman who took my call. She said they didn't have the dress and the woman suggested I come to the store to see what had just arrived as they had just received a new shipment. I told her my heart was set on the dress I called about, I thanked her for the suggestion, but said that I would like to try to locate the dress I called about. She snapped "well good luck with that" and promptly hung up on me. This was after a previous experience where the salespeople were less than helpful (as in Pretty Woman condescending/unhelpful when Julia Roberts was in her call girl attire).

At the suggestion of my sister, I called the Saks at the Galleria Mall in Houston. A woman by the name of Affie took my call. She said she would be happy to check inventory at other stores to try and locate the dress. Five minutes later, she let me know that 1 in my size showed available in Costa Mesa, CA but admonished that it could have sold and the inventory was not reflecting it yet, but the best chance to try to get it would be to order it and hope that it hadn't sold before the store received the order (if the dress is unavailable at the time the store receives it, then my order will be canceled with no charges). She ordered it for me and hopefully I nabbed it and it is on its way to my door soon. All this after only a 10-minute call. Night and day customer service between the two stores. Had the first woman done this, she would have made a sale easily.

As a result of the bad customer service in Utica Square, I will now go into the Utica Square store only to try items on, then I will call Affie down in Houston to order them for me and have them shipped to me so she can be credited for the commission on the sale instead of the rude salespeople in Tulsa being credited...

Dear Saks Fifth Avenue,

So far I have purchased from the stores and always had good experience with you but this is the first time I bought something online and felt the customer service can not be worst that what I got from you. I placed this order couple of weeks back on a promotion of buy one get one free. I received one item of that order and never received the other. So I called the customer service today. To start with the customer care representative was the rudest ever I had talk to anytime. Forget about greeting or talking politely, she did not even mention whom I was talking to. So I have no name. She asked me for order number and was typing something on her keyboard for next 5 minutes without even asking me to hold longer. Zero courtesy. Finally she locates the order and tells me that there is only one item on the order. I asked her to check again and then she tell me that there was another order from me which did not go through even though I received the confirmation after my order. I told her that and also explained her that I never placed any second order. How much sense does it make to order only one item when it is buy one get one free? so off course your system messed up but instead of acknowledging or apologizing she asked me what I want to do moving forward. I told her that all I need is my original order and not something which I did not order. At that point she said she will transfer me to another customer care rep. I asked why since I already wasted so much of my energy to reach at this point and she said ok and the next minute she said she is having a technical difficulty, pressed some button to put me on hold. After 15 minutes of hold, the call got disconnected. I really never thought one of my favorite brand will have this type of customer service. Overall .. Disappointed, angry, and trying not to type any bad...