Spa Lux — Local services in Tulsa

WORST MASSAGE OF MY WIFE’S LIFE!!! My wife and I just celebrated our 17th wedding anniversary, have made it part of our anniversary celebration to get a couples massage each year at Spa Luxe. This past Friday December 16th 2022, we went in as usual but what we normally received as really good and professional service stopped after the check-in. Once changed and waiting in the general seating area, the therapist assigned to my wife prepared her foot soak and then notified me that my therapist was running late and wasn’t in the building so she’d be getting me ready. A longer than usual wait time occurred and then she came back and helped dry our feet off and had us follow her to the room. The therapist assigned to me was waiting and explained she was late because she got stuck in traffic coming back from going to buy more massage oil. Why didn’t she have enough oil on hand? Wasn’t the first appointment time of the day…but I digress. I decided to not focus on that, even though it was probably eating into the actual massage time. As soon as the time was up and the therapists left the room, my wife said it was the worst massage she’s ever had and thought about telling her therapist to stop on a few occasions and end the session. She said that the therapist barely did the common techniques of long strokes common with Swedish massages and instead would press in a spot and the move her hands rapidly back and forth, as if she was trying to rub out a stain on a shirt. She said this lasted the whole session, and many times was so jerky that she could feel her body moving closer towards falling off the table. She also on a couple of occasions moved the sheet and kept my wife exposed, as if she didn’t care about her privacy. My therapist was good, rough but I needed a tune up so I expected it to not be a relaxing experience and told her to use more pressure. My wife never complains about service, ever, but this time when going to check out and pay for our session, the nice lady at the desk asked how it was, and my wife couldn’t hold back telling her about how bad the experience was and that it was the worst massage she’s ever had, anywhere. The only compensation for the experience she was apparently allowed to give was a 10% discount on the service and applied it to both of our sessions which I appreciated at the time. Having had time to reflect on this, I think they should have done more and not even charge my wife for the time that was wasted and that she couldn’t get back. Something has changed here as the last two years, we’ve not had the experience that we’d had for a long time. At this point, we’ll not be coming back because the nice atmosphere can’t make up for the lack of quality service and making a bad experience salvageable when it’s been explained at the...

I would give them 0 stars if possible. DO NOT WASTE YOUR MONEY HERE!! THEY ARE HORRIBLE AND ADMIT NO WRONG, just look at the reviews that don't favor them. Their responses are terrible! Here's my experience:

My fiance got me the bridal package, and it was so disappointing. He spent over $300 and I was rushed through the entire thing. They cut my massage short by at least 15 mins, then they just rush you from one room to the next. I didn't feel relaxed at all. Definitely will never waste money going here again. I expect to be treated better and at least feel a little bit pampered for over $300. And the girl who did the facial didn't even get all of my makeup off so obviously their "cleanser" that's supposed to disolve ALL makeup, didn't (I only had on mascara and it wasn't even waterproof). I removed the rest afterwards in the bathroom (thankfully I brought my own makeup remover which I used in the bathroom afterwards, otherwise I would have left with a smeared mess of mascara all over my face) I won't ever go back there. Don't waste your money here!

In answer to your reply..4/29/2017 @11:46am: **you can't find my name because #1: my fiance was the one who booked it and it was under his card. #2: I'm now married and had a different last name when I had my appointment. *you replied to my review but it would not let me comment back. As much as I wish this was a "fake review", it is NOT. I've got my husband's credit card statements with the bill on it. How dare you. I wouldn't go back there even for a free service but you can definitely compensate us for the wasted money. The way you treat people is awful, thank you!

Upon further investigation of my own: -last night everyone could comment on other reviews -today, you've changed the settings so that no one can reply to any reviews and they can't "like" them anymore either. Including the reply you left on THIS review... Sound pretty guilty to me. I also called this morning and gave all my information to the girl who said she is a manager. You've got my information. I've got the credit card bills..shall I share a photo of the charge with SPA LUX on it so I'm not accused of making a "fake review"??? cause I will!

update 5-1-2017 @5:30pm I find it funny that you edited your comment. Luckily facebook shows all edits and I have a screen shot of your original comment. This place is absolutely horrible. Nothing is ever your fault. Something I've noticed in every review that is not positive for you. You're nothing but hateful. I will post and spread the comments you've edited on this review. I'll make it my mission for everyone I know, to not spend money at your facility. You treat people like crap and considering you've got a LOT of competition, you might want to change the way you speak to people and handle...

It has taken me several days to decide if I wanted to write this review, alas, here it is: This is NOT a luxury spa experience whatsoever.

Let's talk about booking first off. The system is extremely clunky and majorly flawed. With every other massage I've ever had, you KNOW what you're paying for when you book. I booked a side-by-side massage for $150 thinking it was the price for the two of us. Imagine my surprise when I got the $300 bill! If it's $300 for two people then put that, or put $150 PER PERSON so everyone is clear and there are no unpleasant surprises at the end.

But even at $150 per person, it's still massively overpriced. Spa Lux is located in a strip mall (nothing luxury about that) and all the "amenities" are located in a small locker room. The toilets, the sauna, it's all shoved in a small corner space in the building. I don't particularly find it luxurious to hear someone peeing as I get ready for my massage. It felt more like a public gym than a spa.

Then our massages started at least 10-15 minutes late (and they DID NOT make up that time). My mother in law's massage started significantly later than mine yet somehow we finished at the same time?

By the way, you are not next to your partner. She might as well have been on the other side of the building. You're in two different rooms with a pocket door that opens up... if we were a couple that'd be disappointing for sure.

The massage itself was great. The therapist knew what she was doing and got to work on the kinks in my back. But this review isn't about her skills at all.. it's about what you actually get for $150.

There are therapists who are as skilled or more skilled and charge significantly less than Spa Lux. So why is it so expensive here when the experience around the massage (amenities, environment, staff etc) is pretty subpar too? Since I can't answer that question, I will not be returning and would advise others not to waste their hard-earned money...