Video Revolution, Inc. — Local services in Tulsa

These guys are a joke. I've got a TCL TV just out of warranty that (according to the manufacturer) probably has a bad mainboard. I called these guys and asked if they worked on this model TV. I explained the situation and told them I was looking for a "rough" estimate on what it would take to repair this model assuming the mainboard was really what needed fixing. They told me they don't do quotes over the phone, but I could bring it in for one.

I explained that I'd prefer not to lug such a big TV around and I wasn't looking for a legally binding quote. I said I realized it might not be the mainboard and they may open it up and find something else wrong with it, but assuming it was the mainboard how much would that part take to replace?

He asked me what the mainboard part was and I said I had no idea - part of the reason I was calling. His response was he didn't know either - how could he possibly know there are so many! Of course he didn't ask me the model # or anything, so clearly didn't want to make the effort to even look it up. Also they clearly don't do much work on these TVs (one of the world's largest manufacturers of TVs) if they aren't familiar with the parts.

Ok - fair enough - I'll take his laziness. I then asked what about labor? On average what does it take to repair a mainboard in a 55" TV? 1 hour, 2 hours, 5 hours? And what do you charge for labor on an hourly basis?

He laughed at me and said "you sure don't make it easy do you?"

I simply explained that I wanted to get some type of ballpark so I know whether I should throw in the towel and just get a new TV (this TV was only $350 and I suspected even a cheap repair would probably run at least half that). They couldn't give me a rough idea of just labor costs?

He then started laughing maniacally and screaming "We don't give estimates over the phone, We don't give estimates over the phone..." Over and over again until I...

Beware!!!! If I could rate this place zero I would. What a JOKE! Worst communication ever. They had my home sub woofer for my entertainment center from 01-21-17 to 06-26-17 (that's right almost half a year)..... when I dropped off I was told it would be a few weeks before I got called for an estimate. I was called like they said a few weeks later and I was told it would be $350.00 and couple of weeks before they got parts. I figured it would be end of February before it was done. Months past and never received any type of follow up call. I didn't feel like I had to call I felt that it would be kind of pushy and I wanted it to be fixed right. Months into this ordeal I ran into an employee of there's 2 different times asking about my sub. He said he would check into it for me and both times I was never called. It wasn't until 06-21-17 that I got a phone call letting me know it was ready. I asked what they were going to do for me because I was very dissatisfied The service manager started giving me a speech about how they had issues getting parts (At no time was I notified about this issue) so then I asked to see what kind of discount he would give me and he said $50.00..... that was an insult! At this rate he should've just charged me for the parts which were about $100.00.When I went to go pick up the sub I told him I would pay $250.00 and be satisfied or just charge me the $350.00 and I would be on my way. He said he couldn't charge the$250.00 because he had way too much in it already.... that was a stupid mistake! I paid the $350.00 and left. Think what pissed me off the most was that the receipt even shows it was done 05-19-17. WAY TO RUN A...

I brought in a 1961(?) Curtis Mathes Black & White TV, record player, AM/FM console to be repaired.

It would not turn on and didn’t have any sound from the speakers. The record player barely worked. It was super dusty on the inside - many if not all capacitors were probably toast and most places that I called said to get rid of it.

Not Video Revolution. Not only were they up for the challenge, Guillermo knocked it out of the park! The picture on the TV looks incredible for its age. The record player works great and everything sounds crisp and perfect! Guillermo even walked me through how to use the TV since some of the labels have worn off with age. He answered any questions I had about the repair with ease.

If you have an old CRT TV that you want to preserve, I can’t recommend this place enough. They are super professional, kind and knowledgeable about pretty much anything related to media/TV/Video/Audio.

Guillermo even took a picture of the TV as I left, clearly displaying a level of passion about preserving these types of electronics. Getting the TV back made my entire week a little better and I left with a...