west elm — Local services in Tulsa

We do not recommend ordering any furniture from west elm. In September, we spent 2200+ on two custom accent chairs. The original delivery date was December 18th. We were excited, right in time for Christmas. A week before the original delivery date, we received an email, stating the delivery date would be pushed back. We received MANY more emails, the date getting pushed back. We finally received our chairs mid March. After the chairs were delivered, we rearranged our living room, so excited, the chairs were beautiful. In the sun, I noticed a scratch in the chairs. I ran my fingers a long the scratch and it was deep, ON BOTH CHAIRS. My husband immediately called customer service. They told us they would replace the chairs with brand new chairs, but they won’t be delivered until August. We didn’t mind waiting until August but they wouldn’t allow us to keep the chairs that were damaged, due to company policy. We were not going to wait another 5 months for chairs, so we took the refund. First, my husband was on the phone with customer service for 45 minutes. That Monday, we received another email stating we would like a replacement. Umm no! He was on the phone for an hour, trying to get this issue resolved. A week later, we received a gift card in the mail for 233 and some change. We assumed the gift card was sent by west elm for our troubles. I was like, “wow! West elm’s customer service is top notch and was blown away!” (I ordered a planter) then a couple of days later, we received another gift card in the mail for 2,000. My husband called again, confused. The employee said that was our refund! NO! We didn’t want “gift cards” for our refund, I was LIVID! Our “refund” came in two separate gift cards. They refunded our 2,000 but was out 233 because I already bought a planter with that gift card. We will never do business with...

After spending thousands of dollars on furniture at this store, I go in to purchase a couch today that I know will have to be custom made because of the fabric I wanted which I have done in the past at this very store. We have ALWAYS had furniture shipped to the store and we pick up with our own truck instead of paying hundreds of dollars on shipping to our house. For the first time, I was told they can't ship custom furniture to the store for pickup. When I explained my last couch was custom and shipped to the store, they said they simply don't do this anymore and they can't help. After calling customer service, they explained "every store is different" and some just won't accept custom pieces shipped to the store for pickup. I won't be giving this store any more of my money because they are not helpful to customers who are trying to spend $3,000 on a couch....

Customer service for Williams Sonoma/West Elm is the worst I have ever dealt with. For 7 months now we have received broken consoles....5 to be exact that show up on the truck broken. They don't even look. One had a QC sticker on the box that it was inspected that day and it was in 3 pieces when it arrived! This isn't a review of the tulsa store, but I wanted to warn people that if you buy something online or order from the store, you will deal with customer service and you will wait forever and they will never fix it. We also never received the hardware for the console either. RIDICULOUS. I can't describe all the things I hate about this company because they have 100% lost all credibility in my books. Worst customer service of any large company. And I LOVE their style, but will not support a company that can't support their customers who pay...