Williams-Sonoma — Local services in Tulsa

My fiance and I came in for a scheduled appointment to create our wedding registry on November 6. Immediately, we were greeted by a staff member who was very cheery and kind. She was unable to help us, so she directed us to the checkout counter. I am not sure if the lady behind the counter was the manager or another staff member because she never introduced herself (She had red hair.). The lady was rude and condescending to both of us. She started by saying the day was much busier than they expected and tried to push us to reschedule during the week. We informed her that we could not reschedule. She acted annoyed that we were in her store and lacked any customer service skills. She continued to say that during the week is easier for them and not as busy. We again said we could not come in during the week. She then said our scheduled consultant never got a lunch break, so he was scheduled to go on lunch at the time we came in and no one else could help. This was not a big deal, because we did not need a consultant to walk around with us. We were fine with asking questions when needed. She finished by briskly explaining how the in-store registry worked and walked away. The only small saving grace was the friendly staff members (one man and one woman) that came around from time to time. Honestly, at that point, I had such a “bad taste in my mouth” about our experience that I wanted to get in, scan our items, and leave! If it were not for the couple of items we wanted to add to our registry, I would have walked out and never returned. Any further business I have with this store will be online...

Extremely rude sales associates! Condesending and not helpful at all. I would have left, but I wanted to buy a couple of Star Wars birthday presents for a little 6yr old that really wanted them for his kitchen. I asked several questions about additional Star Wars products and I was told they didn't have anything else in the store...as I looked around I found at least 4 or more items throughout. I asked a second associate the same question and she too couldn't be bothered to even consider before answering no, turning around and walking off. I said "Thank you" and without even looking at me as she continued to walk off she very condesendingly replied "your welcome." I was shocked! I will NOT be returning to this store nor will I be asking for things for Christmas from my husband unless he orders online. Had they bothered to ask for my number at the check out they would have seen that my sweet husnand shops there for me often. But they couldn't even ring me up with proper procedure. So disappointing that these two women had no customer...

Extremely disappointed in the customer service at Williams-Sonoma. Employees for the most part are rude, snotty and unhelpful and don't seem to want to help customers unless they are making very large purchases or appear to be very, very wealthy. Forget about trying to return a new, unopened Christmas gift the day after Christmas, too. Employees will tell you it's their policy that they cannot return or issue a store credit for the item. What they really mean is they are too lazy to do it and don't want to waste their time doing it. Save your money and shop elsewhere for kitchen and cooking items. Stonewall Kitchen website, King ArthurFlour's website, Amazon.com, Crate and Barrel and The Cook's Nook in Tulsa are all much better alternatives than Williams-Sonoma. I believe it is this particular location, as I've not had such negative experiences or poor customer service when shopping at Williams-Sonoma in...