Turlock Chrysler Dodge Jeep Ram — Local services in Turlock

Their customer service is not what we expected. We had an appt to see a truck. On our way there (1 hour drive) the salesman called saying they sold the truck. See decided that we would go back home since they didn’t have any similar trucks. Another hour drive home. Once we got home, the salesman called again and said they had made a mistake and he though that the truck we were interested in was sold but it was not. With some convincing, we decided to go back to take a look. By this time, the dealership was closed. We give them one star for staying open for us but we did feel very pressured to make a purchase because they waited for us and because we were the only ones there. They were not open for negotiation and the manager kept saying “it’s late. It’s later. We are closed.” We knew there weren’t any other trucks like the specific one we were interested in, so we ultimately made the decision to purchase. (Hoblit Dodge provides better deals, just saying). After signing all the documents, we were good to go. The finance manager was the only person who was really direct and fair. He was able to work with us on getting the down payment another day. The truck we purchased was a diesel so it requires DEF....the truck we purchased needed the DEF to be filled. They could not do it the day of purchase, which meant we had to make another trip out there. Then, as we were doing a walk around the truck, we noticed the front and back bumpers had scuff marks. The salesman took pics and said they could get it fixed. We shook hands and called it a night. On the way home, we turned the AC on and it didn’t turn on at all. This is a brand new 2021 Ram Laramie. How does the AC not automatically work?!?!? Frustrated, we call the dealership the following day to make sure that when we bring the truck back on, they can add the DEF, fix the scuffs and AC. Two days later, we get there and the managers say they cannot fix anything because we need to make an appointment. Very very frustrating because we called two days before and the day of to let them know we were going to stop by and they said everything would be fixed. Now they are telling us they cannot and that an appointment needs to be made. We fought it and then they decided to try and fix it all. We got there at 11:30am and were there til about 4pm...with no updates....no comped lunch or shuttle offer....just sitting there. We decided to all to the brewery across the street to grab some food. Not the best experience ve when spending $70,000 on a brand new truck. They get one star because they waited for us the first night. But other than that, they need to work on making sure their new vehicles are in working condition before making the sales. We are doing services for a brand new vehicle....this is the reason you buy brand new...so that these things don’t happen. And if they do happen, have better customer service and provide the fixes timely and with other incentives while we wait 4.5 hours for services on a brand...

Never again will I go into this facility. I have never been more disappointed with the whole experience then I was here. I felt like I was being pushed into something that was not what we were able to do, I had to go look for a sales associate after we had been out looking at the trucks for about 30 minutes. Then when we did get a sales associate he stayed for 5 minutes then left to go find someone else making an excuse for why he had to go back. We told them what we wanted asked them for number of the purchase for the vehicle and only numbers to decide if this was the best fit for us, only for them to tell us they had to run our credit to tell us anything. Then he tells us that there is a special they are taking $10,000.00 off the sticker price which would drop the vehicle price, only he did not write it down on the paper, which being a nurse I have to have everything written before I believe anything. He then went back to the finance office, after we told him we just wanted the numbers to be able to determine if it would be affordable, and again he came out with some excuse. He was only worried about the commission that he would get and not about making sure the customer is happy. Armando is not someone I would every try to buy from. We did not purchase a vehicle from them and my fiancée is regretting buying his first car from them, because it was not the best experience either. My suggestion is working on your customer service skills and realizing that you are there for the customer to help them and make sure they are comfortable. I was definitely not comfortable with this dealer, I was more stressed out when I left there then I was before I got there, and they lost a repeat customer and a sale because I there lack of ability to listed to the customer and try to make the car buying experience easier. We did buy a vehicle, what we were looing for but it did not come from this dealer, and I would not suggest that if you want good customer service you go here, because they are just worried about what is going into their pocket and not what is coming out of yours in my opinion. I am a Director and I would be very unhappy to see the customer service that was provided, because it was not being truthful, it was only saying things that we wanted to hear or so he thought that we wanted to hear to get us to go forward with the deal, like I said in my opinion. Instead CarMax in Modesto stepped up and got our business and we could not be happier with our 2015 Dodge Ram 2500. This should be a lesson learned for you. Maybe you should try retraining the staff, because this is why people dread car shopping so much I know I do until we...

This was my first experience buying a car from Turlock CDJR, but not my first car buying experience. From my first phone call to ensure the car I was interested in was still available, to the test ride, offer, and financing experience, Turlock CDJR was - by far - the best new or used car-buying experience I’ve had.

Greg, the manager was friendly and cordial on the phone. He confirmed the availability of the vehicle and had first-hand and detailed knowledge, too. When I arrived to look at the truck, Greg was once again there; friendly, welcoming, and cordial. We made some small talk, and then he handed me off to Jerry; one of his salespeople.

Jerry took me on a test ride of the vehicle. As we drove around, he was very thorough and detailed with the Ram’s features. Each of these were at the appropriate time of our trip (starting the vehicle by remote, seat adjustments, audio and climate controls, etc.once we got back, he took a lot of time explaining other features in the front cabin, then moved to the backseats, then the bed and outside of the vehicle.

Once I made the decision to buy, they inspected and made me an extremely high offer on my trade (2014 GMC Sierra). The offer matched what another dealer had offered, and then bested it by $100! I felt the great value exceeded my expectations, and this was another reason this was such a great experience.

Once the money was all settled, we moved into Anu’s office for the financing. This was efficient and quick, and Anu was also personable and made this a great experience. He explained where needed, and was brief where we already knew parts of the procedures from past purchases. In the middle of swirling forms around and printing additional forms out, he filled the silence with great conversation.

While we were completing the paperwork, Jerry was getting the truck washed, wiped down, and in delivery condition (no stickers, paper floor mats, or other remnants). We finished up, went outside, and continued their tradition of taking a photo with our vehicle in front of the sales office. Greg, the manager, even walked us out and thanked us for our business.

In closing, we are very pleased with our purchase, the price, and the buying experience from Turlock CDJR. If you want your new or used car purchase to go smoothly and be completely satisfied with every step of the purchasing experience, you should definitely give these great folks a chance to earn your business. We would not hesitate and...