Hudson-Poole Fine Jewelers — Local services in Tuscaloosa

We took two pieces of jewelry to Hudson- Poole for an appraisal. I spoke to someone in May to have them notify me of the date that the appraiser would be in. Not one time did he mention that it would be $150.00 for me to have them appraised. I have a jeweler in Birmingham who customized my engagement ring that would have been happy to appraise them for me at no cost. Since I live in Tuscaloosa, I figured I would just take it somewhere local that was recommended by a doctor that I work for. After picking up my pieces of Jewelry, they charged me $150.00. Out of the three employees that I spoke to to set up the appointment, confirm and to check in my items, not one mentioned a charge. I called the store after my fiancé picked up the jewelry and spoke to the manager who continued to make excuses for his employees. He also mentioned that they typically collect the fees before the appraisal is done so it was "odd" that they didn't. I'd understand if maybe one employee forgot to mention it, but THREE employees... not a single one ever mentioned a charge. He made zero attempt to correct the situation, which only further frustrated me. I just couldn't imagine providing a service and making no mention of the charges for the service and then not correcting the situation when your employees "failed to mention" the charge. I would lose my job if I did that. Absolutely would never in my life recommend this place to anyone. They can't keep their story straight. Definitely not a company I would trust handling...

The reviews here don’t lie.. excellent customer services! My name is Holly . I have visited the store to redesign a band for my diamond ring that I’ve had for a long time but not liking the style too much. They drawer up a beautiful fancy computer graphics design of the ring base on details I want with measurements of all angle... and even provided me a wax version of the band to try on.. and everything is free of charge.. isn’t that Amazing 💕 But I later have decided of not to go with it because my sister like the original ring and wanted to purchase the ring from me.. I felt bad to have them working so hard for me for nothing so I also purchased a beautiful pair of diamonds and citrine earring before I left the store just to thank you for their service ❤️ Love them ❤️The...

My family and I have shopped at Hudson-Poole for decades. Poodgie, John, Krista and other employees greet you with a smile when you enter the store, and they are ready to assist with your needs. When it comes to fine jewelry, their selections are superb for finding just the right gift for others or for yourself! Whether for bridal registries, baby gifts, graduation, birthdays, Christmas gifts or whatever the occasion, Hudson-Poole has it. Additionally, they have a special knack for designing jewelry if you have heirloom pieces that need updating. You can count on repairs being done right the first time and completed in a timely manner. For an overall pleasant and productive shopping experience, whether in person or online, Hudson-Place is THE...