CPR Cell Phone Repair — Local services in Tustin

#1: when we took out computer to them, were told it would take 24 hours to run the diagnostic. - OK fine. We took it there MONDAY and did not hear from anyone until WEDNESDAY. This machine is my primary machine - for my business.

#2: When we were contacted on Wednesday, we were told that there were viruses and otherwise it was fine. It would take $109 to remove the viruses. "seems reasonable, go ahead"

#3: Thursday -technician called and said, "your computer is all ready to be picked up"! COOL, I'll be right over! Then he asked "what problems were you having with Outlook"? UMM, Excuse me, why do you ask? "well, you can receive on your machine, but you cannot send email" HMMM, well that seems to me like my machine IS NOT ready to be picked up, then, right? "uh, ya, I guess so" WELLLLL ok then, call me when it's ready. 5 minutes later I get a call back from Ryan - very nice - and he let's me know the computer is ready. I asked about the issue with not being able to send emails - he says "it's fixed". I had to probe further to ask what the problem was - it was abundantly clear he did not want to tell me. SOOOO, Ryan then tells me - "it was a spelling error". A spelling error? Did I miss something from before? Ryan tells me "no, it was on our side". UGH! ok...I immediately left to go get my computer - that I have now been without since MONDAY!

#4: I get the machine home, I barely have time to boot up and just make sure it looks normal before I have to run to an appointment. Boots up - it looks like all is well in computer land.

#5 (the CRASH): My assistant has arrived to help me recover some of the time lost with projects and so forth. 10 minutes into her starting to review my 2500 received emails to organize things - a distantly familiar "clicking" starts to come from my machine. I haven't heard this sound in more than 15 years when I hard drive crash on me. I call Computer Guys...they then ask, "can you bring it back in"? UMMM, NO, you need to get a tech over to my office STAT!

They arrive at 1215P - run diag on hard drive - "recommend replace hard drive"

UGH! Are you kidding me. I am now "out" the following:

3 hours of Admin billiing 5 days, while machine in the shop $1200 - new computer and new software because previous versions of Office and Quickbooks are not compatible with 8. 3 additional days recovering and restoring.

As I told "josh" when he left my office - I am a very unhappy customer. Unfortunately, "josh" just stared at me unable to offer...

I called before to confirm if they had my privacy screen in stock for my iPhone 11. I notified the person on the phone that the screen was input in incorrectly it was slightly off and I asked him if he could replace and would it cost anything due to the fact I have warranty and it was there teams fault for improper placement of the screen on my phone. The gentleman assured me that he would replace it and it would be free due to your warranty. I arrive and notify him and first warning signing is he is trying to sell me on and older privacy screen edition when I know that’s Not the most current edition for my phone. First warning sign and then he starts saying I can’t replace it and I reiterate that I called and asked him about the issue before and Clearly stated if he would be able to replace to save me the drive and time showing up. He then say I will try and correct but if not done properly I will charge you. I informed that the screen obviously off and if it was put right in the first place this wouldn’t Be an issue and I have warranty. This is a prime example of horrible customer service and just being cheap. The fact this guy tried to sell me on an older screen for my phone privacy screen just rubbed me the wrong way. Then he goes to the back and changes his tone of voice and speaks in a different language so that I don’t understand him and that just rubs me the wrong way l. I am not not some guy that just woke up in 2020 I know when someone is trying rip me off and I just told him I would take my services elsewhere. I highly don’t recommend him horrible experience today an wasted my lunch time on this . Another on another note the zagg retailer I went to before placed the screen and I didn’t like how they placed it on my phone and they with no hesitation took it off and put on a new one till I was satisfied . They also let me know if any bubbles or anything pop up we will replace for free just bring it in. The only reason I didn’t go to them if because they are closed to due to the current pandemic. I am absolutely disappointed in this customer service and would never recommend them to anyone save your time and money and go to the...

BEWARE SHADY REPAIR SHOP

Took my phone here to get the screen replaced because after almost 3 years of taking good care of my phone always in a super secure case and screen protectors it had a crack that wouldn’t let me use my screen in certain areas. T-Mobile has them as one of their service providers for insurance.

I dropped my phone off, they told me an hour when it was really only 15 mins because I got an email but couldn’t check it so I wasted a whole hour waiting, okay no biggie. Go to pick up my phone and my face id isn’t working and my phone has white dots on the side of it when it had nothing wrong with it when I dropped it off but the screen crack!

I told them this wasn’t my phone and all they said “isn’t that your screen saver?” The main person who helped me never came out to discuss this with me and just hide in the back. They definitely weren’t ready for me to call out their behavior. They got defensive really fast red flag #2

This is a shady shop for T-Mobile customers probably because they aren’t making any $$ off of me they just don’t care! They didn’t even care about my concerns, they just keep saying “this isn’t a chop shop” I just wish I could prove this. Now I have to get a new phone because of non working features they ruined by fixing my screen which could be totally avoided if they did it the correct way!

I would never trust my phone with another T-Mobile or Asurion shop let...