Hart Whole Home Discount Store — Local services in Twin Falls

Bought a dining room set from here , seemed like a great deal, everyone was very nice. Got the table home and saw some discoloration on the table and that another piece of the ser that was boxed up was black when all the other pieces are white. I called and was reassured they make things right. A day later I talked to John and he said he made some mistakes, felt he already underpriced the set, and refused to let me return it or make any adjustments. He took no responsibility and now Im stuck with a defective mismatched dining set that cost $2100 and apparently they lost money too. That's a lose/lose in business. Unfortunately the customer has to pay for their mistakes at their store. Disappointing to say the least! This is how you lose customers and its too bad because I was excited to find them because I love a good deal. I guess thats a lose/lose/lose. I wish you...

We found 3 cute chair there, before we purchased them, we asked about the return policy. We were told we could return them and to write a check to avoid paying the service charges from our credit card company. So we did and when we got home one didn’t fit the space as well as we would like. We took back the one chair 2 business days later and they refused the return and stated that the person who told us that we could return it would not be back for two weeks due to surgery and there was nothing they would do for us! WHAT!!! And they did NOT take back the return and would not listen to our plea. Very poor...

I enjoyed meeting the owners who bought two guns and all my crystal. When your in a tight spot they are there to scoop up your valued treasures. I definitely expected to get more out of my valued items but they have to make money also. I saw many unusual and unique one of a kind items. Furniture was in remarkable condition and the store was super clean. I think they still have two of my towels they borrowed during an unexpected storm while we...