Super 1 Foods — Local services in Tyler

This Super 1's Curb-side worked really well when they first started it. It has been all down hill since then. I have complained to multiple store directors, managers, and corporate staff. We've encountered many issues including: Bags left in the store and not placed in the car Items missing but charged for Items not included, but not told that they were out Horrible attitudes by a few employees Employees being too lazy to substitute unavailable items And employees too lazy to text when the order was ready.

After not using them for a few months, I tried again today. Good new: their "new and improved" website is up and running. Bad news: it crashed when I tried to check out. An hour of on-line shopping down the drain. I called the store and the curb-side manager said that she has had a lot of calls from customers with problems using the new and improved website and app.

Brookshire's and Super 1 are not what they used to be. They no longer hire and train well. They clearly do not care about customers any more. Unfortunately, we have very limited choices here with Walmart being the #2 choice, and they...

I have been a customer of this organization for several years, up until recently the customer service provided by the cashier has been very good. It seems your organization is more concerned with the bottom line now than providing good customer service at the checkout counter. I just left your South Broadway Store at Cumberland Park and lady who checked me out was more concerned about viewing her text messages than providing good customer service. Once she was finished with checking me out I requested a face to face with the on duty manager and explained the issue I had with this person. If you continue to let your employee have their personal cell phone at their work station more complaints are coming your way and possibly lost of business. Whomever is doing the training needs to emphasis they need to be fully forced on the customer and not what is going on outside the premises and leave their personal cell phones in the employee staging area / locker room. You are hiring these young people who have no customer service skills and you are not monitoring their work as close as needed to prevent this issues arising. GET IT...

Super One is an offshoot of Brookshires. Same folks, same policies. Excellent meats and produce, imo. Walmart doesn't compare. However, when money is tight, Walmart is cheaper. Super One people are better trained, imo. The produce guy I talk to has been with the company a long time. Impressive display of veggies and fruits.

For me, it depends on where my money is at. I didn't realize that Super One gave a 5% senior discount. That makes Super One competitive imo. This Super One leans Hispanic in some areas, and that's what I'm looking for. Products, meats, veggies.

Brookshires is a regional chain up against Walmart. Walmart home delivery is a real game changer. Truth is, the Brookshires operation is just cleaner than Walmart. I've used Walmart a lot in the past, and being able to order home delivery...