Zales — Local services in Tyler

Hayley and Kathy are absolutely amazing, I would leave ten stars for these two if I could. They are not after a sale, they genuinely want to help people in any way they can. My fiancé and I came in to drop off her ring to get resized and had to wait about 20 minutes to be helped as there were many people in the store and it was only them two running the ship. I say this not to complain but to let other customers know, they are worth the wait. After watching them run around juggling five tasks at once while maintaining a genuine conversation with the customers in front of them, it was our turn to be helped and without skipping a beat they were just as friendly and helpful. Hayley took wonderful care of us with all of the services we were looking to get done and Kathy made it a point to come congratulate us as she was the one to help me pick up the engagement ring over a month ago. I could go on and on about how great my experiences have been coming to their store and I am very excited for the next opportunity I have to come chat with these lovely...

Today, my mother and I had a wonderful experience at the Zales store located at 8934 Broadway Ave.! The ladies that work there were so warm, friendly and very happy to help us. Haley, educated me on the different diamond options and I found a pair of flawless, excellent quality and absolutely beautiful diamond stud earrings! I was able to trade up my previous diamond earrings and got an amazing special they are running until the 17th! That was a very nice surprise! My mother also bought a beautiful sapphire bracelet that she says she will never take off. It was so nice to get excellent customer service and we felt like we made some new friends! Hard to find...

If you haven’t shopped at this store, you’re missing out. It’s not the largest one I’ve ever been in, but the staff, especially Haley, make up for it. In the spirit of honesty, I was not an easy or pleasant customer today. Haley never lost her kind, professional way with me. (And would have been totally justified if she had!) The world needs more people like Haley. Zales is lucky to have her! I’d like to think I’m a slightly better person at the end of today...