Whataburger — Restaurant in Tyler

This is the newest Whataburger location in Tyler ... and easily the WORST ONE. After back-to-back bad experiences here in the last couple weeks, I'm done with this place. On a previous visit, I went inside to dine only to find a line of customers and no employee at the front counter. Come to find out, the manager told their employees to stop taking orders and simply ignored us for 10-15 minutes. When we finally got a chance to order, we bought a coffee. But when we went to get it ourselves, the coffeemaker empty. As you'd guess, the food also took forever to get out. On the very next visit, I waited at the drive thru for 15-20 minutes for breakfast despite only one other car being in line. When I did finally get my food, the eggs were super salty. This is a poorly run franchise location with terrible food practices to boot. Go to one of the 50 other locations in Tyler and AVOID this place like the plague. No amount of old lunch boxes can save this...

Man Whataburger is my spot but the experience here at this location in Tyler was one of a kind. Very clean, and polite, and seems like people really enjoy their job. The manager Nick is phenomenal. You can’t find a better personality. Very caring and encouraging to all worker. They have fun which makes the experience that much better. Happy workers make great food and I will always come back here to this location. People definitely need to check this location out. Keep up the Great...

Worst whataburger location for customer service. Employees are extremly rude, especially at the drive thru. I spent $20 for my meal alone only to have the bag of food basically thrown at me and the window slammed in my face. Not to mention that none of the condiments I asked for were not in the bag and my large fry was only half full. Only go to this location if you want horrible service and young rude entitled kids to treat you like its a privilege to order...