Veterinary Emergency Group — Local services in Tysons

I do not normally write reviews but felt so strongly after my visit here that I needed to warn others of our experience. My gf and I brought our cat in early on Monday morning because she wasn't breathing too well due to an illness she contracted over the weekend. Because of this, she was having trouble eating and drinking and we wanted her to get better as soon as possible and getting into a normal vet around here can take time. We decided to bring her because we wanted her to be better as soon as possible so she could breath better and eat more than she was.

We arrived around 7 in the morning to an empty clinic and we were helped immediately by a couple of the vet techs that were there, about 10 in all. They were terrific and did a routine check up on our kitten Nova and asked all the questions they needed to. But unfortunately this would be the end of our good service. After the checkup they said they would put our kitten in the oxygen machine for about 15 minutes until the doctor was able to come check on her. Let's just say 15 minutes somehow turned into TWO AND A HALF HOURS. And only one, maybe two emergencies came in during that time.

I understand we weren't the highest of priority but they had no one else coming in for a majority of the time we were there yet the doctor somehow could not take 5 minutes of their time to help us and get us out of there. During the first 15 minutes or so of waiting we had a couple vet techs check on us and ask if we needed anything such as drinks or a snack. But, during the remainder of our two and a half hour wait no one came to check on us besides an occasional person claiming we were next up for the doctor to see, but being next up apparently means not even close to being seen.

When the doctor came out she conveniently went and talked to people who came in HOURS AFTER US first, even though they were no more of an emergency than our kitty. In fact it seemed another group had brought their kitten in for the same reason and symptoms as us. But still we had to sit their and wait to be seen while she talked to them first. When the time came we had the unfortunate opportunity to meet and be seen by Dr. Wong who was more interested in our money than helping our cat.

She talked to us for about five minutes to start and then she made sure we had a bill ready for us BEFORE she even began looking at our cat. In total she spent about 10 minutes with us between talking and examining our kitty. After that, luckily we did not need to talk with her any more as she made a snarky and rude comment towards us. The vet techs gave our kitty her shots and the medicine we needed and we were finally on our way, THREE HOURS LATER, when in total this visit should have been at most 30 minutes. But I understand because after speaking with Dr. Wong it seems their priority is money and not the care of your animal. But they can have two stars because the vet techs who helped us were very nice and prompt when they weren't being held up...

I lost my mom to brain cancer a month before my husband and I ran into the doors of VEG carrying our big guy. Our dog had TPLO surgery and the following day I noticed he had severe bloat and labored breathing. From the phone call to VEG, the moment of arrival until King was discharged we received exceptional service and care. Dr. Foley was the first person to immediately care for King and thoroughly explained his situation and the need for GDV surgery. The level of knowledge, expertise, empathy, professionalism and the list could go on of Dr. Foley was above and beyond. She performed GDV surgery on King saving his life, and with having gone through such a life changing event shortly before this moment- I felt so calm, supported, safe and trusting the entire time we were at VEG. How can I put into words that Dr. Foley not only saved King's life, but she saved mine as well. King had to stay a few days and the level of care provided by his daytime nurse (I'm so sorry I forgot her name), Dr. Taylor and Dr. Story were phenomenal as well. Their ability to care for him and to relate to us, as well as continually keep us informed, comforted and answer all and any question we had goes unmatched. The nightshift nurse and doctor were also phenomenal, but we did not stay overnight to interact with them as much as the daytime staff (though we were offered to stay the night which was amazing). Even the staff who were not on Kingston's case were so very caring.We were allowed in King's kennel and near King at all times during his stay, we were also invited into the operating room if we wanted to be in there. For having such a big emergency and an extremely heartbreaking time, they made it a much more easy experience on us and, most importantly, on King. I would highly recommend this place hands down.

In addition to their incredible response to and care for animals' emergency, they don't know what the animals' people have recently been through or just how special the animal is they're saving and caring for. King and I took care of my mom as she was on Hospice in home. King stayed by her side and provided so much love and support to my mom throughout her brain cancer journey, and he has lovingly been by our side these last 10.5 years of our lives. He is truly a beautiful spirit they saved, and like I said above they didn't only save King's life- they saved ours as well. After three long days, and because of them, King is now home safe and sound, happy and healthy.The biggest of thank yous and the highest of recommendations to VEG Falls Church, VA and the entire staff.

The photos are of King with my mom as she was in her Hospice bed - he would just stay by her bedside protecting and comforting her and one photo outside as his favorite thing is to be outside - and then the last photo is him home resting and comfy after his stay at VEG. Thank you, thank...

We had the most amazing experience, during the hardest time we’ve had in forever, all because of the staff and facilities at the Falls Church VEG. If I could give them 10 stars out of 5, I would!

Our dear Chloe was VERY sick when we came in and the ability to spend the night in the same room with her as we made hour by hour decisions was something our family will forever be grateful for.

We were given all the information, in a very compassionate way, and their every-2-hour-blood-tests-even-through-the-night over a 36 hour period (which felt like 2 weeks to us because of the emotional exhaustion,) along with the ultrasound that gave us what was truly happening inside her allowed us to make the best decisions for our girl. We were able to keep her on proper pain meds to keep her comfortable while watching trends. But in the end, it was too much for her little body.

We experienced 4 different vets and numerous veterinary nurses and every single one of them was above par and wonderful. From wanting to know if we wanted any of the free snacks/coffee/sodas up front to being direct, but kind, about what was happening, each individual at that location was kind, compassionate, and professional, and at all hours of the day & night.

We cannot recommend them highly enough! We are still only 3 days since we had to make “the call” and we are still grieving heavily. But the experience that we had at VEG helped us be completely informed, and when we made the call, we knew there was nothing else we could have done at that point. It was the necessary thing to do, and we have no questions or regrets, because the staff kept us up to date and were completely supportive.

After it was done, we sat in our private room, still holding Chloe, and cried and then laughed at memories. We were in there for about 90 minutes as a family laughing & crying, and when it was time to go, it was the right time for us as a family.

Again, I cannot say ENOUGH about the kindness and compassion that every single staff member gave us during this terrible time. And again, we cannot recommend them highly enough.

I hope that YOUR experience with VEG is better and you can bring your pup home with you! I know if your pup is in better health than ours was, you will have more than a fighting chance, because the team there is so knowledgeable and professional.

I think I’m babbling now, but I just want to thank everyone who was a part of our journey there, and for making it so much better than we have experienced at any other emergency vet that we’ve ever been to in the US! (Retired military so we’ve been west coast, Florida, and all over the place with many experiences for decades now…)

THANK...