Staples — Local services in Union

It’s very rare I will take the time to provide my feedback, but today it is very necessary. I would like to give 5 stars to the young lady Cassey that is in the printing department. She gave me and my Mother EXCELLENT Customer Service. She made sure we understood what we were ordering and basically did everything for us with no hesitation. She should be on supervisory level with the experience, knowledge and attitude she showed towards us. She showed that she cared, took her time and was able to execute the sale! She made us feel like we made the right choice by coming to Staples instead of somewhere else. I tried telling the supervisors on duty I believe one of their names is Charles and another guy, but they didn’t care to acknowledge the outstanding job I was trying to explain to them she was doing. I advised that she was providing to us great service, etc. I gave the experience overall a 4 star because of their nonchalant attitude in the supervisors!!! They could’ve cared less I was giving any compliments. You need professional upper management in place and they aren’t it! Give it to Cassey who cares about the customers and the establishment! Thank you Cassey AGAIN for EVERYTHING because of you I will be back to spend...

𝐼’𝑣𝑒 𝑔𝑜𝑛𝑒 𝑡𝑜 𝑡ℎ𝑖𝑠 𝑙𝑜𝑐𝑎𝑡𝑖𝑜𝑛 𝑠𝑒𝑣𝑒𝑟𝑎𝑙 𝑡𝑖𝑚𝑒𝑠 𝑏𝑒𝑐𝑎𝑢𝑠𝑒 𝑖𝑡’𝑠 𝑡ℎ𝑒 𝑐𝑙𝑜𝑠𝑒𝑡． 𝐼’𝑑 𝑠𝑒𝑛𝑡 𝑚𝑦 𝑓𝑖𝑙𝑒𝑠 𝑣𝑖𝑎 𝑒𝑚𝑎𝑖𝑙 𝑝𝑟𝑖𝑜𝑟 𝑡𝑜 𝑎𝑟𝑟𝑖𝑣𝑎𝑙 ℎ𝑜𝑝𝑖𝑛𝑔 𝑓𝑜𝑟 𝑎 𝑠𝑒𝑎𝑚𝑙𝑒𝑠𝑠 𝑣𝑖𝑠𝑖𝑡． 𝑈𝑛𝑓𝑜𝑟𝑡𝑢𝑛𝑎𝑡𝑒𝑙𝑦 𝑡ℎ𝑒 𝑠𝑡𝑜𝑟𝑒 𝑒𝑚𝑝𝑙𝑜𝑦𝑒𝑒 𝑤𝑎𝑠 𝑙𝑒𝑠𝑠 𝑡ℎ𝑎𝑛 𝑡ℎ𝑟𝑖𝑙𝑙𝑒𝑑 𝑡𝑜 𝑏𝑒 ℎ𝑒𝑙𝑝𝑓𝑢𝑙． 𝐹𝑟𝑜𝑚 𝑝𝑟𝑖𝑜𝑟 𝑣𝑖𝑠𝑖𝑡𝑠 𝑡𝑜 𝑡ℎ𝑒 𝑝𝑟𝑖𝑛𝑡𝑖𝑛𝑔 𝑎𝑟𝑒𝑎 𝑠ℎ𝑒 𝑗𝑢𝑠𝑡 𝑝𝑟𝑜𝑣𝑖𝑑𝑒𝑠 𝑙𝑎𝑐𝑘𝑙𝑢𝑠𝑡𝑒𝑟 𝑠𝑒𝑟𝑣𝑖𝑐𝑒． 𝑂𝑛 𝑡ℎ𝑖𝑠 𝑣𝑖𝑠𝑖𝑡 𝑖𝑛𝑠𝑡𝑒𝑎𝑑 𝑜𝑓 𝑝𝑟𝑜𝑣𝑖𝑑𝑖𝑛𝑔 𝑜𝑝𝑡𝑖𝑜𝑛𝑠 𝑎𝑙𝑜𝑛𝑔 𝑤／𝑎 𝑠𝑖𝑚𝑝𝑙𝑒 𝑝𝑙𝑠 𝑐ℎ𝑎𝑛𝑔𝑒 𝑡ℎ𝑒 𝑤𝑎𝑦 𝑦𝑜𝑢’𝑣𝑒 𝑠𝑒𝑛𝑡 𝑢𝑠 𝑡ℎ𝑒 𝑓𝑖𝑙𝑒． 𝑆ℎ𝑒 𝑔𝑜𝑒𝑠 𝑦𝑜𝑢 𝑠𝑒𝑛𝑡 𝑎 𝑔𝑜𝑜𝑔𝑙𝑒 𝑓𝑖𝑙𝑒 𝑤ℎ𝑖𝑐ℎ 𝑤𝑒 𝑑𝑜𝑛’𝑡 𝑜𝑝𝑒𝑛！ 𝐼 𝑔𝑢𝑒𝑠𝑠 𝑠ℎ𝑒 𝑑𝑖𝑑𝑛’𝑡 𝑤𝑎𝑛𝑡 𝑡𝑜 𝑏𝑒 𝑏𝑜𝑡ℎ𝑒𝑟𝑒𝑑 𝑎𝑠 𝑠ℎ𝑒 𝑤𝑎𝑠 ℎ𝑎𝑣𝑖𝑛𝑔 𝑎 𝑐𝑜𝑛𝑣𝑒𝑟𝑠𝑎𝑡𝑖𝑜𝑛 𝑜𝑛 ℎ𝑒𝑟 𝑒𝑎𝑟𝑝𝑜𝑑𝑠 𝑎𝑏𝑜𝑢𝑡 𝑐ℎ𝑢𝑟𝑐ℎ．𝐺𝑂𝐷 ℎ𝑒𝑙𝑝 ℎ𝑒𝑟 𝐼 ℎ𝑜𝑝𝑒 𝑠ℎ𝑒’𝑠 𝑛𝑜𝑡 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡！ 𝑇ℎ𝑎𝑛𝑘𝑓𝑢𝑙𝑙𝑦 𝐴𝑙𝑒𝑠ℎ𝑎 𝑤𝑎𝑠 𝑝𝑙𝑒𝑎𝑠𝑎𝑛𝑡 𝑎𝑛𝑑 𝑑𝑖𝑑𝑛’𝑡 𝑚𝑖𝑛𝑑 𝑝𝑟𝑜𝑣𝑖𝑑𝑖𝑛𝑔 𝑎𝑠𝑠𝑖𝑠𝑡𝑎𝑛𝑐𝑒 𝑎𝑠 𝐼 𝑒𝑥𝑝𝑙𝑎𝑖𝑛𝑒𝑑 𝐼’𝑑 𝑐ℎ𝑎𝑛𝑔𝑒𝑑 𝑡ℎ𝑒 𝑓𝑖𝑙𝑒 𝑡𝑜 𝑎 𝑃𝐷𝐹． 𝑇ℎ𝑒 𝑏𝑟𝑜𝑤𝑛 𝑠𝑘𝑖𝑛𝑛𝑒𝑑 𝑤𝑜𝑚𝑎𝑛 𝑤／𝑔𝑙𝑎𝑠𝑠𝑒𝑠 𝑤𝑖𝑡ℎ 𝑠ℎ𝑜𝑟𝑡 𝑐𝑟𝑜𝑝𝑝𝑒𝑑 ℎ𝑎𝑖𝑟 𝑤／𝑛𝑜 𝑛𝑎𝑚𝑒 𝑡𝑎𝑔 𝑐𝑜𝑢𝑙𝑑 𝑢𝑠𝑒 𝑠𝑜𝑚𝑒 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑒𝑟𝑣𝑖𝑐𝑒 𝑡𝑟𝑎𝑖𝑛𝑖𝑛𝑔！𝑆𝑡𝑜𝑟𝑒 𝑣𝑖𝑠𝑖𝑡： 5／3／25

𝑇𝑟𝑢𝑠𝑡 𝑚𝑒 𝐼 𝑤𝑎𝑠 𝑤𝑒𝑙𝑙 𝑎𝑤𝑎𝑟𝑒 𝑜𝑛𝑐𝑒 𝐼 𝑤𝑒𝑛𝑡 𝑏𝑎𝑐𝑘 𝑡𝑜 𝑡ℎ𝑒 𝑐𝑜𝑢𝑛𝑡𝑒𝑟 𝑠ℎ𝑒 𝑎𝑐𝑡𝑖𝑣𝑒𝑙𝑦 𝑖𝑔𝑛𝑜𝑟𝑒𝑑 𝑚𝑒 𝑎𝑠 𝐼 𝑑𝑖𝑑𝑛’𝑡 𝑤𝑎𝑛𝑡 𝑡𝑜 𝑓𝑢𝑟𝑡ℎ𝑒𝑟 𝑎𝑠𝑘 𝑦𝑜𝑢 𝑓𝑜𝑟 𝑎𝑛𝑦𝑡ℎ𝑖𝑛𝑔...

I only give this store five stars due to one particular employee in the copy center. Each time I go there which is often, I get really upset when I don't see this particular staff working. Like the other comments, this store is one of the worst staples. This is due to some of the employees are not focused on providing great customer service, as well as not being fully knowledge on the equipment they are utilizing. However, Brianne is great she goes above and beyond at all times and tries to handle all the customers in a timely fashion. If the employees would not be so focused on what type of paper they can't print on without charging you more and talking among each other they can get some work done and complete it accurately. While writing this post I'm still waiting to speak to the Manager. There you have it, the Managers need to get it together. Now I understand that these employees are only learning from...