Orleans Furniture - Upland — Local services in Upland

Salesmen seem so nice yet my experience was disappointing and they got the last laugh. I purchased a sofa and ottoman and on the sofa states it’s a sleeper sofa! Exactly what I needed and I discussed with the salesman how I needed that for when my grandson visits etc, I was told that’s what I’m getting of course it’s not what I got. I went in to share my concern and they did not care, I was going to purchase more from here and told family and friends to come here, I was so wrong and lesson learned be very careful if you buy from here. The building be empty soon I give them 6 mo the max before closing doors. They needed my business pretty bad being it’s always empty. Good luck and if you shop here be prepared to be followed around the entire time and if it sounds to good to be true, it is. My fault for taking his word I mean I kind of feel sorry for anyone who knows they lied to you and did you wrong. I don’t recommend shopping here, they desperate and made no effort to help me out. Just said Sorry, it’s ok money wasn’t the issue it’s the principle. Good luck and can’t wait to see what will be in this...

I just went in today to look for a pull out sofa or futon. The first guy was helpful, he showed us a couch that can be turned into a pullout, than here comes some guy I think he was a manager or something on his cell phone. Guy one asked guy 2 a quick queston and guy 2 just tryied to take over wanting to know what we wanted and when I told he he goes oh just get a blowup bed. I told him I didn't want that, We need a place to sit and he kept going on about how good a blow up bed is and how we can put it away and while he is talking telling me where to get one I kept trying to explan that they place we are moving too is small. So I just walked past him to guy 1 and say anyways this is what I need while guy 2 is still blabbing away. I just had enough and my mom and I just left when guy 2 yelled out a price. I think he just looked at us like we couldn't afford the couch or something. We didn't even get a chance to look around before he told us to get a blow up bed. Who does that, he messed up guy...

I recently had the pleasure of working with Mo while purchasing my room furniture and mattress, and I couldn't be happier with the experience. From start to finish, Mo provided exceptional customer service. He was incredibly knowledgeable about the various options available and took the time to understand my needs and preferences.

Mo's patience and willingness to answer all my questions made the entire process smooth and enjoyable. He offered valuable recommendations and helped me find the perfect furniture pieces and mattress that fit both my style and budget.

What truly stood out was Mo's attention to detail and his genuine commitment to ensuring I was satisfied with my purchase. He went above and beyond to make sure everything was delivered on time and in perfect condition.

I highly recommend Mo for anyone looking for top-notch customer service and quality products. Thank you, Mo, for making my shopping experience a...