Advance Auto Parts — Local services in Upper Darby

Staff was very friendly and knowledgeable. I dealt with Mike. Nice young man, seemed to know what he was talking about and gave me all the stuff I needed to do the job even tho I didn't know I needed some of the stuff so I appreciated that so I didn't have to make 4-5 trips back to the store once I realized in the middle of the job that I was missing a thing or two...very helpful! Reasonable prices co.pared to other auto places in the neighborhood. Actually most of the time I found they are the cheapest in the area and conveniently located close to just about e:everything and a wide selection of neighborhoods so if your car brakes down and you are so I g the job yourself like myself you are able to walk to and from this place to home and not kill yourself to get there with any hills or anything. Also McDonald's and giant food stores right next door so grab everything you need in on ttmrip instead of 2 or 3 trips to other places. Two thumbs up for advanced auto parts.. keep up the good work guys. You're hiring and training I g the staff very well as far as I can tell in the 10 times I've had to go there I never had a problem with the staff. There is one big downside Recently they changed their policies on returni g auto parts if u happen to but the wrong thing and even if it's unopened and unused u CAN NOT return it or exchange it for the right part you need anymore. Huge downside for ppl like myself that do a lot of their own autowork as much as I can just to save some money but now unless I know exactly what's wrong with my car or what it needs I can't buy a part here and take it back if I realized I bought the wrong part( I'm not a mechanic but my dad is so I usually buy what I think I need and once my dad checks my car out for me to tell me what is really wrong with it i couldn't take the wri g part back even tho it was clearly unused and unopened. You have to do better in that area advanced or else I would have given you guys the full 5 stars. The whole reason I'm doing my own auto work and not bringing it to a auto shop is to save money guys but if I have to buy 5 wrong parts and can't take them back once I realized I was wrong then I should just pay the auto shop the cash to do it right the first time. We're not all rich so usually ppl shopping at your store are like me and trying just to save a little bit of our hard earned cash but you guys are making that harder now which lead me to go to a whole different auto store for the rest of my parts that I ended up needing just in case I had to return something. I didn't want to keep putting out more money for different parts. Let change that policy and I'll be a faithful advanced auto parts shopper but until then I'll be shoppi g somewhere that I can return something of coarse as lo g as it's unopened and unused then we should be able to return something guys after all that's why we're doing our own work to save some money. I hope you change that policy cause everythi g about your store is just...

Shocked & appalled by how employees treat customers at the Baltimore Pike location. My 90-year old grandmother & I went to return an item this location recommended to her, which was incompatible with her car.

There were 2 people in front of us being serviced by 2 cashiers & when one cashier became available, he called the customer standing directly BEHIND us. Thinking it was a simple mistake, I flagged that my grandmother & I were before the other customer & had been waiting longer. The cashier still took the man behind us saying, "he was here first." I am 100% sure he was not, I saw him walk into the store AFTER us.

When I asked to speak to the manager, turns out it was the second cashier who'd seen this entire exchange unfold & said nothing at all (his name is Eddie). The first cashier walked away from the register MID-transaction with my grandmother mumbling under his breath and the manager had to finish the service AFTER I ask who would complete this transaction??

Who treats people this way? We will never visit this location, or any other, again. There are too many alternative auto part shops in the area to put up with this. Their employees are extremely unprofessional, clearly untrained, lacking in human decency & don't care at all if customers return. So...

I bought a Schumacher 15A Rapid Charge Battery Charger on August 21, 2022 with the assistance of a worker at Lansdowne, PA 19050 | 131 E Baltimore Ave. Not only did she tell me that I could charge the battery and use it anywhere but she reassured me that this was the product that I was looking for. My first time using it was this year, May 14, 2023. Not only did she neglect to tell me that this product needed to be attached to an OUTLET but now the 90 day window has closed for me to return it. Plus electric cannot be returned unless they are defective, that wasn’t told to me when I bought it??? I don’t have the luxury of having someone in my life know about auto parts, so I depend on stores like you and knowledgeable employees that you employee to assist me on this journey. I am angry and disappointed. I am a college student and I spent most of my paycheck on this battery. The employees at this location were helpful, but I’m very angry that I was led astray by someone that was supposed to help. It’s disingenuous and I will definitely not be walking in by myself ever again because the advice the employees give is untrustworthy to someone who knows...