Angle Orthodontics — Local services in Upper Providence Township

When Dr. Angle said it was the time to start treatment, I was in a process of converting from a contract to full time position and my new dental insurance that has an ortho benefits and covers my kids wasn’t active yet. I told Toni ( person that does contracts with patients) about that since I was getting calls often from her to sign a contract and start treatment. She insisted that she will give me a price equal to the price when you start treatment with active insurance and I don’t need to loose time. She said that we can start treatment, and she will submit everything to insurance company when my insurance will be active. I have a witness of some of those conversations. I had very good relationship with the office at that moment and I decided to sign a contract in March ( insurance became active in August). Again, I signed because I trusted them and In addition, I paid everything in full. My contract that states the only services rendered “comprehensive orthodontic adolescent” was for $5850 ( paid in full by me). Later I found that their contracted amount with my insurance company is $5000. In this case they overcharged me $850. They got a check for $1000 from my insurance, but they didn’t let me know about that. When I called them, the only option I heard was to apply it to my treatment. I had to ask to give me MY money. I believed that I was overcharged according to my conversations with Toni and after several attempts to clarify with the office it was agreed to have a conference call between me, office and insurance company. IC representative said they tried to bill for services that are included in treatment ( like retainers) and they submitted incorrect claim: like treatment just started ( should be treatment in progress). After “corrected“ claim was submitted, I found that they claimed $5850 as ortho treatment and they claimed additional services ( images, x-rays, diagnostic casts) separately and it wasn’t included in the first denied claim. It was looking to me like they overcharged me $850 and now trying to get this money from insurance submitting services that I wasn’t aware of. I asked for the meeting with doctor and Toni to clarify everything. They added Nancy as claim specialist to the meeting. I explained that I was asking questions since September, it’s end of January and no one is really clarifying anything. First, I asked if Toni heard from me that my insurance was not active yet when doctor advised to start treatment. She said no. I asked her if she insisted to sign a contract before my insurance starts. She said no. That was a lie. Again, I have a witness of some those discussions. When I said that they never really clarified anything and were just giving me answer “it doesn’t work this way” ( I believe they should give me numbers in this case), they said they never told me this. Lie again - conference call was recorded by insurance company. When I asked why they charged me $5850 if according to their contract with delta dental they can’t charge more than $5000. I got an answer that they included images, x-rays and casts in that price. But contract states the only services rendered “comprehensive orthodontic adolescent”. And they submitted $5850 as comprehensive orthodontic adolescent d8080 code and separately- all those “services” ( casts, x-rays, images). Insisting and forcing patient to sign a contract before insurance becomes active is unethical and unprofessional. To lie about this is even worse. To submit incorrect claims to insurance company, not really clarifying anything, ignoring your patient’s questions during conference call ... I don’t know how to call it. Of course they will say that they did everything correctly and never lied to me. But why would I invent this situation? Does $850 worth all this time spent in calls, canceling contract, etc? No. But trust to the doctor does. In this case I don’t trust them anymore. I filed a grievance with insurance company and left this office to finish treatment at...

Going to Angle Orthodontics is like going home - maybe even better! First, the home-style building is immaculately kept and beautifully decorated. Next, you are warmly greeted by a knowledgeable and friendly staff who seem to truly enjoy their jobs! The manager knows everything about insurance and payments are set up and made very smoothly. Of course, Dr. Angle is a very knowledgeable, experienced orthodontist with a great manner with the kids. She is warm and friendly and always has a smile on! We are just finishing up with our third set of braces here and can I say their teeth all look PERFECT! I think I will miss this place more...

I could not imagine a better place to have my childrens' teeth cared for. First of all, the office is warm and bright and has a very cozy feeling. The people who work with Dr Angle are so friendly and caring. And Dr Angle is so genuine and sincere and such a pleasure to work with! Our experience there has been so smooth and so pleasant (if you can say that about getting braces!!) I would recommend Dr...