Regency Furniture — Local services in Upper Southampton Township

Not worth the hassle and frustration.

On October 24th, 2020 I ordered three pieces of furniture from this store. I paid in full and was told it would take a maximum of 12 weeks to receive my order because of COVID restrictions/issues with logistics. After 12 weeks, I never heard back from this store or anyone affiliated with them. By the 13th week, I called and was told one of the pieces was in the warhouse (couch), and they were waiting for the other two, it should be another week. On week 14, I called again, they said the second piece (chair) should be arriving this week and I would be called by next week, but unfortuantely they would not have the third piece (table) until MAY of 2021. I was assured they would call me before the end of the week and do a partial delivery for the two peices of furniture. On week 15 I called again, the chair/couch had supposedly not arrived at the warehouse and they were still waiting. I just got off the phone AGAIN on week 16, and was told that the couch and chair are there, but they need special approval to do a partial delivery and someone will get back to me within a day or two. She also informed me, there are only 2 or 3 time slots available for this month and they are all at the end - pushing my estimated delivery time back to 18+ weeks.

I can understand the issues they are likely having with recieving and delivering furniture. I can understand that wait times have been extended. However, I do not underestand how the information regualrly changes when I call (if you can get someone to pick up, the phone number listed is never answered) or how they can need approval to deliver furniture I paid for. For the quality of customer service and the transparency of their bsuiness practices, you are better off spending your money elsewhere. Buying those pieces of furniture was initially a very happy experience for my husband and I, and now it is a constant source of tension and frustration. If I do not hear back by tomorrow I will be contacting the BBB and disputing the charges on my credit card, as another customer reported they...

My experience is related to regency in maple shade which was mealeys at the time (was already bought by regency), 'sold' aka just had a big 'sale' and stayed open as regency. As I understand all regency's and some ashley stores in the area are under the same leadership, and my review pertains to the post buying customer service experience.

I bought two chairs last January. One was damaged. A technician finally came in April to take a look and said it would take too long to fix they should just replace it. Spent the next 8 months trying to track down a replacement. Finally learn it's discontinued. They pick it up to try and fix it at the warehouse. End up not being able to, so they only get a credit for the one chair. I asked for it to be brought back because I don't one two mismatched chairs and they say they can't do that nor can they get a refund for the other one. So after one year and probably 30 calls into customer service I have one chair that does me no good and nobody can help. I've sent emails to all customer service addresses and tried all avenues. I would avoid this place (now regency) and any other spot under the...

I cannot get in touch with the store ..the phone just rings and rings. I was told by a customer service member from the warehouse that if i dont have the address changed that the Warminster store incorrectly added to my invoice, if and when the mattress arrives they will refuse to let me pick it up. Ive also filed a complaint with the BBB due to the incessant delay in the mattress being sent to the warehouse for pick up and the constant lies when i call and being told it will arrive in the next week for the past month. . The day of the purchase I was originally informed that it will tale about 4 to 6 weeks for it to arrive. It is now 2 months and i am getting the run around. I wouldnt recommend going here to purchase anything that isnt available on site. I would appreciate a call to rectify this situation before the BBB contacts the...