I will not go back after years of being a regular local customer. Where should I start.so many recent visits and it has only gotten worse.they will over charge you without you even knowing. They never ring in alcohol in the computer and when you ask for your bill at the bar she just gives you a number. At first I was told the total bill was 139.00$When I asked for an itemized bill I'm legally entitled to I get just the food bill for our party of 4. So I said we are paying separately and want an itemized bill. She pulls out a calculator and her note pad.after a few minutes of flipping pages trying to figure out what's ours i guess.she begins adding it up and suddenly our 2 bills add up to 145.00$? What...? This is the 2nd time we've had issues with the bill among our group on separate occasions.trying to even hear the bartender over the music and even understanding what she's saying as she blames not getting an itemized bill on small print and to dark to even see the itemized bill anyway. so I used my cell to see it and notice it's food only on the bill.no drinks.. We tried ordering mohitos from their extensive mohito menu. Was told they can't make any they don't have mint. So we ordered another kind of drink on the menu to no avail. So we ordered generic dirty martinis and other mixed drinks.Nope all tasted watered down and incorrect. All liquor based drinks were lame and watered down.i ordered a Corona and never even got a lime till I asked. 3 coronas in a Mexican bar no lime..?seriously?..i have to ask...so i did.lime was so dry there was no juice to it..yuck.. Food still seems the same but I get pretty much the same thing every time. This time my stomach felt off later that night.so I'm on the fence on that one. music came on at 9 ohh jesus.bar was full. But music was so loud you can't even have a conversation. Everyone began leaving. We were about half finished eating. Then about 9:45 music got even louder .I remember the original owner and this would never have happened. He was a great guy.the last time I saw him was when we were doing pick up during covid.. I'm guessing he sold or something has changed since covid.i tried hanging in there but me and our large local family will not be back. Something fishy is going on and I will not be mis led and bait and switched as other patrons have mentioned. Customer beware. This also has happened to us with happy hour taps not working during the happy but why beat a dead horse. Other reviews of issues are spot on as we have seen the exact same thing but no need to speak of it again. Only a matter of time before this place closes. It's definitely not as busy as it was. Good bye las margaritas. Your failing and taking advantage of your customers....
Read moreTook some friends here last night as a Christmas gift. We all have been going here for years. Service USED to be excellent and servers were always attentive and very friendly. NO MORE! First off there were 2 people at the bar which was tended by Ramon. The music was extremely loud and when we asked Ramon to turn the volume down, he refused saying "it's happy hour, it's only going to get louder." So we moved to the other side of the bar where the sound was a little lower. Eventually the volume did go up as there were 4 more people now in the bar and it was happy hour. One of my friends asked Ramon if he could lower the music to which he replied, "this is a Mexican bar, people are happy with loud music" and again refused. My friend went to speak to a manager to no avail. It was pretty obvious that Ramon wanted us out. We just about had to beg for drink refills as he refused to acknowledge our empty glasses. We certainly never felt welcome in that bar, so his tip reflected his rotten attitude and service. Upon departing I asked to speak to the manager. It took at least 10 minutes before she appeared. We actually had to call the restaurant from the hostess stand on our cell phone to get the manager to come out to speak with us. She basically informed us that there were some changes made and there was nothing she could do about it. She actually seemed embarrassed by her not being able to rectify our issues. When we asked to see the owner, Angelo, we were informed that he was off. What ever happened to treating the customer with respect; after all, we are paying for a service. Not everyone is happy with loud music but I guess that doesn't matter. When we left which was about 8 PM, I couldn't help but notice that there were "very young" looking people heading to the bar. Now, I started to understand - chase the older ones out so there's more room for the younger ones. Angelo, good luck with your clientele makeover and disrespect for former loyal customers. I have a feeling you will have more problems as time goes on. Good bye Los Margaritas - Los Sarape is opening soon in Horsham! PS - the loud music was not even authentic Mexican music, definitely more like a rap type, obviously to attract...
Read moreCalled ahead for a reservation for a birthday party. We've been here a few times so it seemed a great place to have our large party. When we arrived they had not had our table ready. They took almost 20 min just to take our drink order. The lighting was so poor most of us had to take out our phones to see the menu. 40 min after arrival the waitress still had not returned to take our food order. A member of our party went to get her from the bar to take our order. She came to the table with a HUGE attitude problem. Why mam? I went to order the chili rellenjo but they didn't have it. Very disappointing for several of us in the party. I ended up getting steak fajitas because I had to rush to figure something else out. Long story short. Our birthday dinner which should have been like a hour or so took over 3 hours. We were charged for meal nobody ordered because this waitress said we did. Btw she left the bus boy scrambling to help us and let me say he was a Rockstar. He was tipped very well by us. When I asked her to split the bill in 2 credit cards she thought I was trying to only pay half the bill and leave. No we actually have plenty of money we don't need to run out on a bill. She only came to take our order and to give me the bill otherwise she abandoned us Again let me say the young man who was the busboy literally RAN around. He was awesome. All together the food we got was good and the bill for 13 people which included several alcoholic beverages was only like $420 which is reasonable but id never go here for a party again as the service was HORRIBLE. To be honest that waitress needs to be fired. Also speaking bad about us in Spanish when only 4 of us were caucasian and the rest Hispanic didn't go unnoticed. You would think you'd be more cognizant of who you were serving. Your son was right when he told you that you needed to take better care of us. Hmmm and what language did he say that in?! Oh that's right Spanish. We speak Spanish!...
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