Aqua Living Factory Outlets — Local services in Urbandale

I would think twice before buying from this store. We ordered our spa the first week of June and were told 2 months. After 2 months had past we contacted the store to find out our tub was delayed another 4 weeks. Each time we contacted them it was another delay with parts not being available. One thing to note is we were never proactively communicated to. We had to call, email, text and it was nearly impossible to get a response. However there was one person name Joni that works there and she was helpful once I had her email. End of Sept I was going to cancel and order from HotSprings because they guaranteed delivery by Nov 18th (6 weeks). Aqua Living told me for sure we would have ours by Nov 18th so I stayed with them. Nov 18th came and went. We finally received our tub in early Dec after waiting for 6 months! Now we are having issues after having it for 2 days. A jet broke upon initial fire up and now the speakers/sound system stopped working too. Can't wait to see how horrible the warranty and service is as well. Will not buy from this store ever again. I will update this review with my service experience once...

DO NOT PURCHASE FROM THIS STORE!! Communication from them is terrible... once they get your money they want nothing to do with you. We were told 6-8 weeks on delivery of our hot tub... TOOK 6 MONTHS!! Nobody from this store, including Al who sold it to us, ever called to give an update or let us know it was taking longer. We had to eventually contact the manufacturer to get updates. Tried calling the Urbandale store several times but they don't answer the phone, just get an outside company where the calls are transferred to. Doesn't matter how many messages you leave, they don't call you back. Worst customer service we have experienced, especially for an item this expensive! I will never buy from them again... worth paying more somewhere else for a better hot tub with better service! We are still waiting on our steps and chemicals we ordered... Urbandale store told us to call manufacturer, they don't have time to deal with it. This store is a joke, and you should not buy...

My wife and I were in the market for a spa, and it didnt take us long to find Aqua Living. We met Steve at the DM home show and within a few weeks had placed an order for a LG-12 spa. It arrived on time, installation was taken care of and within a day it was being used. 6 months have passed since our spa was delivered and its been used no less than 100 times. Its been flawless. We had one minor issue with a cover which was immediately taken care of by the support folks who were quick and courteous. If you are shopping for a spa, visit Steve at aqua living. Being in sales myself, I am always appreciative when someone doesnt sell to me, but rather arms me with information to make the best decision. He could have easily pushed me towards a more expensive spa, but he didnt. He actually directed me to the spa we ultimately bought, even though it was a less expensive (and less features) unit. I respect that. I would have zero reservations about recommending Steve and the team and...