The UPS Store — Local services in Uwchlan Township

The lady in the photo was talking on her personal phone (either buying something and providing her credit card information) while trying to process my order the same time. Within minute of leaving the store, I realized she had typed the wrong Verizon order number provided to her for my equipment return. After having to go back into the store and waited in line to ask her to correct the mistake, she got very defensive with raised voice and not willing to help. She indicate that my number provided in the email did not take in the system and the new number was what came up. She ask that I call Verizon instead of correcting her mistake. I thought of what she said is true then all I need is her name and signature or some document to link my order number to her order processing. She simply would not willing to help or reprocess. Her reaction was totally unacceptable and should not be in job that interact with customers. All I want for her is to fix her mistake or at least try to fix it. I then had to wait a full hour in the store until the manager to help me. The manger apologized and reprocess the return order with my correct number without any issue in the system. He further packed it up in front of me to ensure I saw it boxed and shipped. This was my first time and the last time to coming to this UPS store. What should have been a quick equipment return ended with a 2+hr of commitment and frustration....

Horrible experience. Two employees refused to mail my package because it wasn't in plastic or in a mailer "such as an Amazon package". Hello? Amazon ships in paper mailers all of the time!! Then I was repeatedly (like a parrot) told by Duncan McCaskel (a third employee) to "please leave" when I questioned him mailing it causing much embarrassment to the point where another customer offered to buy me a box. Apparently this UPS store has enough business as they chase it away. The Thorndale location had no problem mailing the same exact package about 20 minutes later and furthermore said it was "packaged perfectly" by their two female employees. There was no valid reason why I was discriminated against by these three men. Why is it "UPS policy" in one location but not in another? Furthermore when I just called to speak with the owner, I was only given the name of "Dan or Steve Brady" and told "they're never here and we have no way to get in touch with them other than e-mail" and then I was called a liar and I was hung up on by Duncan McCaskall. BAD...

I have been a customer since the store opened, when I lived in Liongate. The owner and I would chat during those years. Since then,I believe he owns many stores! Well deserved. I want to write about Kelly. She helped me with a tax package that did not supposedly arrive in Oaks, upon checking the tracking number. I panicked. I wrote to my accountant, and he had received the packet. It was just a simple omission in delivery confirmation. I had called Kelly in the interim and she told me what next steps to take, which fortunately, I did not have to pursue. Today, I had 4 inexpensive clothing returns to Amazon. I hoped that the store wouldn't be busy. I am not tech savvy. I had my phone with codes. Kelly was there! She had to repack one item. I stood in line twice, as I had to retrieve one more code. Instantly, within five minutes, done. I was so relieved. $30. Worth of returns, but customer satisfaction. I called Kelly, sang her praises, and told her I would write a review. Here I am! Kelly, and UPS, for over 30...