Pickering Valley Feed & Farm Store — Local services in Uwchlan Township

Poor communication and extremely unprofessional management - After ordering chicks in mid-March, I received an email confirmation that my chicks were ready to be picked up on Friday. Store policy states chicks are held on reserve for 3 days before the reserve is released to the public. Due to my current work schedule, along with volunteering to pick up and transport a puppy mill dog (I also volunteer/foster for a rescue), I was not able to travel to the store until Sunday. The girl behind the counter said the birds were put up for public sale at 3pm (48hrs after the email was sent). She then got Tom, who I presume is the manager. I waited while he milled around looking for my order. He then told me that my birds were not there. I asked why, since they had been put on reserve, and I had received a confirmation email for pick-up. I was then told that the reserve means first come, first serve to all of the people who reserved (i.e. your reserve doesn't mean your birds are actually reserved for you). When I explained that I had just driven 50 minutes one way to now find that what I had been told wasn't true, Tom's response was to 1) blame the hatcheries for having trouble filling orders, 2) ask me if I was aware a pandemic was going on (which didn't affect the hatch rate of the birds), and then 3) tell me "I don't know what to tell you, you waited until the store is closing to come in" (it was 4:35 and they close at 5). I explained that some people are still working, and noted that I would understand if my birds had not arrived due to hatchery issues, but that the communication from his staff stated that they had. He did not want to hear that there was any issue with the mis-information/mis-communication in their current system. I had also emailed twice without getting any replies back. In our discussion, had he acknowledged the poor communication, and/or offered an apology for wasting my time and money traveling, it would have been fine. Instead however, he kept refusing to accept any responsibility, became even more indignant, and told me that he was "done" and to "get out of my store" before turning his heel and walking away. It was an incredibly immature and entirely unprofessional response for a manager/business owner to make to a customer who had just traveled a great distance to support their store only to find out it was nothing nothing but a waste of time and hard-earned money. Needless to say, I will no longer recommend Pickering Valley Feed to the many people I interact with who keep birds and other animals. There are far too many other small businesses who actually appreciate their customers to be treated like trash the way this...

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Lynda Farrell February 5 at 9:33 AM · Shared with Your friends Friends Thanks to our friends at Pickering for carrying these great cookies. Our dear Phoebe loved them till her passing and her successor, Hunter, @ 9 weeks old finds them to be yummy cookies that are lasting thru the morning as a teething toy. Thanks for carrying this...

TL;DR - Great store; certain staff need to take COVID seriously. Masks are a must, not a loophole to be skirted.

I've been coming here for nearly 20 years, and they truly have a wonderful selection & for the most part, a kind, knowledgeable staff.

However, at least one employee today was wearing her mask around her chin, completely exposing nose/mouth. I expected her to pull it up once we were in range of each other, but she merely glanced at me and went on about her business as if nothing were amiss. I mentioned it to another staff member; I am unsure if anything will come of it.

Nearly 200,000 people have perished from this disease, and its negligent behavior like this which continues to allow its' spread. Especially given the senior populace in the are, this is not acceptable. I get it, masks are irritating, etc. But this is a non-negotiable safety issue that must be taken seriously; much akin to a seat belt.

1 star is undeserved, the store IS great, but this behavior needs to be corrected quickly & effectively. Ill happily change to a 5 if assurances are made this will not...