Amazing Lash Studio — Local services in Vadnais Heights

I had an appointment for Saturday, 12/9 @ 9:00 am. The lash tech called in sick. I waited in the lobby 10 minutes to be told I would have to reschedule. Monday was the earliest I could reschedule. Bailey, receptionist said she would have the manager call me on Monday to discuss some compensation. There was no other tech avail, nothing more to be done. I had no other options and was sent on my way. I had a photo shoot that day looking forward to that appointment. I never got a call on Monday, as promised. I called after 4 pm and waited another hour for Riley, manager to add further insult to injury. She quickly offered me two $10 off coupons. While making all concessions for the worker being sick, calling in at the last minute and Riley saying she told her worker to stay home, having covid. Riley said she contacted her appts and when asked why I didn't get that same courtesy, Riley changed her story to say she was off work and had no contact info at home. When I restated her notifying others and not me who she could have spoken to directly as I was on site more excuses followed. She even mentioned not being able to control her staff being sick... I stated to Riley, had I cancelled how I would be charged... she mentioned, I would not if I were sick or a family emergency. Never was I told that with emphasis that even being late, I could be charged, was my experience. Riley said she could only give me a total of $20.00 off. Not happy, I asked for her manager or the owner to remedy my concern. Riley said that Alley was the regional manager, stated they were good friends and she would support what she was saying; adding she was doing a good job trying to provide the best customer service to me. Riley minizing my concerns and labeling me as difficult, Riley was uncompromising. Then further stated Alley would only give me $10.00 off as she had with the others from that day. That not making no sense to me and conflicting, Riley started walking back things she previously said. I asked for a corp person and was told they would not call me and would leave the final word up to her. She also refused to give me a corporate number. While I waited for her to look up the number, the phone hung up. When I called back, Akeelee, receptionist stated Riley was busy. I mentioned we were just on the phone a minute earlier.Then she stated the phones were messing up. Riley finally got back on the phone, and allegedly unable to find the number said I could look it up on line. I requested to cancel my membership and asked about the refund. Dues just came out 11/25. I was told I would have two credits, per my membersip, to be used within a certain time period. Nothing more to be done. I asked for that to be in writing with all the unprofessional treatment/conflicting responses received. Riley started loud talking me on her credentials as a manager and doing her best customer service blaming me for not being in agreement with her condescending attitude. She hung up again without confirming my membership cancelation... I am requesting to be refunded half the dues from November with no further withdraws in December. I was not seen in December. Why would I want to continue this one-sided contract at my financial expense? If I am late or unable to come, I'm charged. If I'm cancelled by them, I should simply accept that. This was actually the second time they canceled my appointment with in minutes of my scheduled appt. This behavior is absolutely NOT good customer service and frankly speaking fraud. I paid $119.99/mo for that monthly membership and was only promised to be credited, at the most, $20.00. That is a scam. Riley is the most unprofessional person I've ever encountered. I gave this rating a 1 star as you can't give any lower rating. Riley deserves a minus rating. She is a terrible repsentative for this business with poor customer...

I am very displeased with the most recent issue I have had with the Vadnais Heights location. I had an appointment on Saturday (5/29) at 3:30pm with lash tech Destiny R. and received confirmation of the appointment shortly after 7am that morning, as well as a couple days before via email. I had decided to book a brow tint with my lash fill, and called to studio to make that appointment in the computer, being told I would be seeing Destiny for both appointments. I received a phone call from the studio the morning of my appointment stating that my lash tech was out for a medical emergency and that I would need to reschedule. I live 3 and a half hours away from your studio, and this was the 4th time in a row that I had been canceled on and told to reschedule. Normally the reschedule date is the day after and it isn’t an issue, but this time the next appointment available was not until Monday (5/31) at 3pm, and I had to be back home and at work at that time. Due to living so far away, I make my work schedule around when I make my appointments and can manage to drive down there. I had requested to be put on a cancellation list for Saturday and Sunday, and your receptionist Hannah said she would put me on that list (later to find out that there is no cancellation list). My mother-in-law is in touch with Destiny, as she used to be one of her clients as well, and Destiny informed us that she was at work and had not left. I called the studio back and asked what was misconstrued, and was told that my appointment had been switched to another stylist’s book for that day, and was never told that my stylist would be changing from Destiny to someone else. My mother-in-law had a brow tint scheduled for 4:30pm on Saturday (5/29), and said she would give me her appointment time, and she told Destiny that was what she would like to do. Destiny told us that she would do that no problem, and to call the front desk to have them switch it. The situation was explained to the receptionist, who told us she did not have the authority to do that, and that she would call her manager to see if he was able to give her the OK to do so. Normally this would be more than appreciated, except for the very rude attitude from the receptionist Hannah, who was huffing and audibly complaining about our phone calls to sort out the situation. After never receiving a phone call about switching appointments or any appointments being canceled along with being very dissatisfied with the customer service I had received, I began researching places to get them filled before driving 3 and a half hours back home. I actually found a stylist who used to be a lash tech at Amazing Lash Studio, and I was less than defeated when she showed me a picture of the work that was done by your lash techs and very disheartened about how poorly they had been done. No words can describe how upset I am with the quality of work done by your lash techs, especially when you all know that poor quality lash work can result in eye infections, lash mites, and completely losing all of my natural lashes. I was informed of issues with canceling memberships as well—one client of hers that came from Amazing Lash Studio had been dissatisfied with the quality of work and canceled her membership, but 6 months later was charged for a monthly membership fee even though she hadn’t set foot into your studios in 6 months. She also mentioned that you do not give refunds for memberships even if a client hasn’t received your services. I truly hope that you sort out the issues you’ve got with your Vadnais Heights location and move forward making changes where necessary. I just sent an email regarding this issue and to cancel my membership, and will update this if...

BAD CUSTOMER SERVICE! Lied to a representative about why i needed a manager to call me. The voicemail said o was told there was a call in and you would have had to wait 15 mins at the latest and etc. Not even close. Now, I need to speak to an owner on my experience booking and coming in. I was called to give a credit card and I called right back and I was put on hold for 5 mins approx. Within that 5 minutes they gave my appt away to a walk in supposedly. They would not let the guest in front of them know that they could not book it, and actually refused to and asked me to come at a later time. I booked this online and they waited to call me right before the appt. I got an email at the time as well. As a first time guest, If I booked online and it doesn't ask someone for a card then how are they suppose to know, which is besides the point. I booked when the business was closed. When I got a call at 9:17, I called back at 9:18, keep in mine my appt was at 10am and I was leaving my house. The girl was frustrated and said could I hold for a quick second as she had a customer in front of her. I waited until someone picked up, it was a girl named Amanda, and I said I'm just calling back with my card info and was on my way for my 10am. She said sorry she was in the bathroom, and then got flustered and was talking to the girl next to her, and said she had no idea the girl next to her was booking over my appt and refused to stop her or correct her. This is so unprofessional. As a previous Spa Director, this is absolutely unacceptable. They refused to do anything accept say well you can email our stores email for the manager to see. Thats all I was told. No accountability, no working with the customer, etc. I planned to come in, get a set, start a membership, and purchase products to to keep my lashes looking, well Amazing. Buy guess who now has a tainted view of this company before even coming in for a service. So congrats to these two girls running your customer service front desk for awful customer service and not being capable of doing the right thing. In management, I would always tell a walk in, you can absolutely wait to see if they no show otherwise they have until 5 after and then I can give the spot to you. Bad communication or just refusing to do the right thing is bad service. Think how many customers you may have lost due to these two at the desk. Id very much appreciate a call from management, or better yet an owner. For every 1, there are usually 10 that follow. After calling another location, found out this is what they normally hear about this location. Real nice huh. Will not be supporting...