Chipotle Mexican Grill — Restaurant in Vadnais Heights

This is my third order this month and third horrible experience at this location. Sadly my kids love chipotle so reluctantly I continue to go here as it’s the closest to us. This week was her bday and we had two parties with chipotle, her choice. 5 nights ago we ordered for delivery (didn’t realize they use doordash when you go through their app). We had 7 meals. When it arrived 20 minutes late, the bag was dripping as the dressing was opened and spilled all over everything. The burritos weren’t wrapped completely. The quesadilla was on the bottom so the lid smooshed the sour cream out the sides and salsa oozing out as well. We were missing a side of guacamole $$$ which was for the birthday girl of course. And since it was so late, our food was cold.

Then we had a sleepover last night. 8 girls. I placed the order for pickup this time to ensure nothing would be leaking or missing. The app said ready at 7:50. So I got there at 7:48. There were a few people in line and 4 people waiting for pickup.

My app said my order was ready and pickup confirmed. Weird. So I asked the guy at the register. Told him my name, he looked around and said he needed a minute. Ok? Then two door dashers arrived after me and I watched the cashier instruct the line to make their orders. The other people waiting and I were a bit perturbed. Then more people went up asking about their orders too. Then Inbetween customers in line, the line staff were instructed to make the pickup orders. I still waited. The line was getting longer and the walking customers were getting preferred treatment so I got in line as I didn’t see anyone making my 8 bowls.

8:20, a half hour later, I get to the window. I tell them my order was supposed to be ready 30 minutes ago and I show him my phone order. They all look around. Several people dig in a large “catering” box. “Yes this is it it’s ready. We just need to heat up tortillas for the order”. That box was sitting there the entire time I was waiting. With our food in it. Waiting for three tortillas. He warmed the tortillas, balled them up in tinfoil and tossed them in. I asked how long my food had been sitting there and he just looked at me.

So of course all the food was cold except for three half wrapped balls of tortillas. Nothing had fajita veggies in it. I’m done with this place. The rudeness of the staff, the poorly run line and poor food quality seems to be the norm here. Not to mention two weeks ago we placed an order on the app went to pick it up and there was a sign on the door that they were CLOSED!

We have other places near us that make delicious...

I work at Massage Envy next door to this Chipotle for about 6 months now. During December through about mid May the staff and management was amazing! Massage Envy is avid Chipotle fan and you can often find at least one of our staff members there every hour. But recently the staff there has been ever so rude. Now my online orders are always late, which is fine i have no issue with that what so ever, but the way the staff on the front line....which are all new need a customer service check. I am a front Desk Associate I understand that some clients can be difficult but there is no need to be rude to return clients over and over again. Now I am not say this has been going on for months. JUST FOR THE LAST MONTH. My most recent visit was possibly the worst experience ive ever had with this location. I walked in and went to the front of the line to order a soda...there was no one being checked out at that time, as there food was still being made. AND THE GUY JUST STARED AT ME. After about 2 minutes of waiting he then left the register came back and checked out the people whos food was put together and checked them out and then looked at me and proceeded to ask do you have a mobile order? i said no i just need a pop he rang it up with out even asking me the size i then gave him my cash and then he just looked at my with the most blank stare and at this point i was highly annoyed. I then said i need the pop and he goes yep grabs it then gave it to me. the one drink, lemonade, and the ice was all out. DO NOT RECOMEND THIS LOCATION. who ever worked on 6/28/19 at 5pm that was the cashier, who was male, needs to have a more...

On 9/25/25 I waited over an hour for my mobile order to be ready. The app said “order ready” but it was not and there were 10 other people in the store waiting for their mobile orders. I asked about my order & they went in the back to check on it. All I was told was “I don’t see it yet” & then the worker got back to helping people in line. I hopped in line after I waited over an hour and I was able to get my food. I was then scolded by a staff member for getting in line instead of waiting longer for my food. The worker told me the app automatically says “order is ready” after the allotted wait time is completed, but that is a lie. I have friends who work for chipotle and they’ve told me the staff have to press a button to say “order is ready on shelves.” The staff member admitted to me that “all the people waiting in the store have an app that says their order is ready, but they’re not ready.” Why do mobile order customers have to wait over an hour but people in line get their order immediately? No apologies were made by staff. Instead, I was scolded in front of the whole restaurant for getting in line. All I said was “I’m sorry, ma’am, I’m just trying to get my food.” She told me “next time, ask about your order, don’t go through the line.” I told her I had asked about my order twice before getting in line. I went again this weekend to get a bowl at 7:00PM and did not mobile order this time. This location was out of peppers & onions, pico, lettuce, and chips at 7:00PM on a Friday. There were 5 people waiting for their mobile orders and they seemed very upset. I am highly disappointed in the service and will not...