This is my third order this month and third horrible experience at this location. Sadly my kids love chipotle so reluctantly I continue to go here as it’s the closest to us. This week was her bday and we had two parties with chipotle, her choice. 5 nights ago we ordered for delivery (didn’t realize they use doordash when you go through their app). We had 7 meals. When it arrived 20 minutes late, the bag was dripping as the dressing was opened and spilled all over everything. The burritos weren’t wrapped completely. The quesadilla was on the bottom so the lid smooshed the sour cream out the sides and salsa oozing out as well. We were missing a side of guacamole $$$ which was for the birthday girl of course. And since it was so late, our food was cold.

Then we had a sleepover last night. 8 girls. I placed the order for pickup this time to ensure nothing would be leaking or missing. The app said ready at 7:50. So I got there at 7:48. There were a few people in line and 4 people waiting for pickup.

My app said my order was ready and pickup confirmed. Weird. So I asked the guy at the register. Told him my name, he looked around and said he needed a minute. Ok? Then two door dashers arrived after me and I watched the cashier instruct the line to make their orders. The other people waiting and I were a bit perturbed. Then more people went up asking about their orders too. Then Inbetween customers in line, the line staff were instructed to make the pickup orders. I still waited. The line was getting longer and the walking customers were getting preferred treatment so I got in line as I didn’t see anyone making my 8 bowls.

8:20, a half hour later, I get to the window. I tell them my order was supposed to be ready 30 minutes ago and I show him my phone order. They all look around. Several people dig in a large “catering” box. “Yes this is it it’s ready. We just need to heat up tortillas for the order”. That box was sitting there the entire time I was waiting. With our food in it. Waiting for three tortillas. He warmed the tortillas, balled them up in tinfoil and tossed them in. I asked how long my food had been sitting there and he just looked at me.

So of course all the food was cold except for three half wrapped balls of tortillas. Nothing had fajita veggies in it. I’m done with this place. The rudeness of the staff, the poorly run line and poor food quality seems to be the norm here. Not to mention two weeks ago we placed an order on the app went to pick it up and there was a sign on the door that they were CLOSED!

We have other places near us that make delicious Mexican food.