Ashers Furniture Outlet — Local services in Valdosta

We ordered our furniture at the end of November of 2020, we settled on a couch that wasn't on back order and was told it would be here in the middle of January! Then was told beginning of February, end of February, beginning on March and was told today end of March!

We found a couch at a different store that would be here in a week! So we went back to Ashley homestore to see about getting a refund on our couch! As we walk in we hear this white employee (a man) saying "what are they doing back they came in when y'all where at lunch " when we mentioned to the man who sold us our couch and other furniture we would like a refund on our couch this white lady (not wearing a mask) comes over and tells us "no refunds or exchanges. (And lot more just can't remember exactly what else was said at that time) " Which is okay but that attitude wasn't needed. When we went on to mention we have been waiting five months she says "you order at the end of November " still been waiting over 2 months past the time our furniture should of been here. When we asked for store credit she got rude with asking " when are you going to use it" WE just no longer wanted the couch. We have been waiting so long on something we settled for because it was the only thing Ashley didn't have on back order. This company should work on letting their customers know that something is pushed back! Definitely shouldn't be rude. I'm not sure who owns this business location but you definitely need to do some training with your employees on how not to be rude from the second a person walks in + inform the young white man to learn how to whisper if he's going to talk about customers/people. If you want respect, reliable delivery dates, and good customer service I definitely would look into a different store.

We understand that with covid everything is backed up; but there is no reason to be rude after we have been nice and waiting for going on 4 months!

I would also like to add they ask customers to leave a good review to get discounts...

It is unfortunate that I am writing a bad review for this particular store because our experience started out so well. We had a great sales representative who was very helpful and gave us all the details of our purchase and what customer service covered. It was after the deliver that everything went downhill.. The customer service after my purchase is terrible. We purchased a dinning set at the location with the protection service that covers any damage. We purchased it in June and by October the table was chipping and one of the chairs was falling apart. My initial call for a service visit was made in mid October, followed by 3-4 follow up calls after that. I even spoke to the manager of this store who assured me this would be taken care of. The one time they called to make an appointment we happened to be out of town so were not able to be there at the time they requested. The manager said he would call back to make another appointment. I never heard back from him. I again made another follow up call in December and on this last phone call, he came across very short and referred me to the warehouse. When I called the finally made an appoint to come out to replace the now broken chair. We were told that the same person delivering the chair would be fixing the table. This did not happen. The delivery gentleman came out on 12/27 and said he would have the manager contact me to have the table fixed. We are now another week later and I have yet to hear from them. At this point I am done with this store. I am sending a letter to the HQ of Ashley furniture. In writing this review I am hoping to help some one else from purchasing or dealing with the customer service from this particular store. The management at this store is not good. Try another location of Ashley Furniture or even try another furniture store. Their customer service leaves A LOT to be desired. Will never go...

PLEASE BEAWARE!! Read the reviews here, check out their Facebook and go google "Ashley Furniture" in Valdosta to read other reviews, that was the old store name, but nothing has changed but the name. They are still under the same management. You will see this behavior has been going on for a couple years now. I wish I would've checked the reviews prior to buying and paying with cash for furniture. Take your money elsewhere they do not value their customers just their money.

I purchased furniture July 2021, paid in full, today is January 17, 2022, and still no furniture. I received a call in October saying my furniture would be arriving mid-October. Mid October came and went and no updated phone call, I called to check the status because no one called me, and I was told it was showing the following the week. Little did I know, this is what they would tell me every week I called. Mid November I received a call from Taylor saying my furniture would be arriving the first week of December. I highly doubt that, at this point I don't even want the furniture anymore disgusted that they would think its ok and not offer refunds. After hearing the same sob story weekly, I went into the store in person to find out what was really going on and they told me, they have a shortage in delivery drivers and they are doing everything they can to get me my furniture, well you could've been told me that. Before purchasing the furniture, I was told it could take up to 16weeks. It's past 16 weeks now and no furniture. I would look elsewhere if your furniture isn't in stock. There are several other furniture stores in the area with good customer service and will...