Turners Budget Furniture — Local services in Valdosta

For the past year, my husband and I have been buying all of our furniture from turners. We absolutely enjoyed working with Chance and he was always such a great help and made sure all of our expectations were met. The last two times we have gone in there (once for a dresser for our daughters bedroom and the second time for living room furniture) have been absolutely horrible. We asked for Chance both times but he was unfortunately off and we had high hopes for the sales rep that was there. When we went searching for the dresser, the representative was very unprofessional and unhelpful. When we went for the living room furniture, the price was "wrong" on a couch by $500. When we were ready to go ahead and buy the sofa and matching love seat, the representative didn't have much to say and immediately removed the tag and was quiet for the rest of the time. We immediately left and headed across the street to give triangle furniture a look. They had the exact couch and love seat we were looking at for a better price, better customer service, AND it was better quality. On top of all that, they had it in Stock and they were able to deliver it within 3 days. If you do plan to buy anything from Turners, we highly recommend working with Chance or going to...

Turners in Valdosta has quickly become our favorite place to buy furniture. We recently bought a house here and had to furnish the whole thing. We have purchased furniture from both the fine and budget sections and have had an equally great time. We have always worked with JB on the budget side and he always answers all of our questions without being over bearing or pushing sales upon us. He was incredibly helpful when we realized that the furniture we had originally picked out would not fit right and we had to cancel our delivery and pick out new furniture. To date, he has given us accurate delivery estimates and kept us in the loop regarding delivery every step of the way, as well as checking on how it went afterwards - things other companies in Valdosta failed to do. We’ve worked with the manager Allison on the fine furniture side and she has always been great as well. She even price checked our furniture for us before it was delivered to make sure we got the lowest price. Even the delivery team was spectacular. They’re super respectful of our home when they bring the furniture in. The furniture is always already assembled and they take care with bringing it inside. Overall, Turner’s has been one of the best companies I have ever...

Couch broke less than a year of use. We are not overweight. We do not stress our furniture out. It broke clean in the middle. 900 dollars down the toilet. Their idea of rectifying the issue is us sitting on the floor for a week while they take it to “fix” it but not first making us wait til they’re in our area first and send someone out to “make sure it’s broken”. Just swap it out, it’s mass produced furniture, you’re lucky someone didn’t get hurt from your manufacturing defect. It’s going in the trash and I will never use Turner’s for anything ever in life.

Edit Update: 3 months later Turner’s has done NOTHING to rectify this issue. All I’ve heard is “we’ve notified management we are so sorry!”. No you’re not. They even had the audacity to text me and ask if I was interested in buying more crap from them since I was a customer in the past. I will get my 900 dollars back. One way…or another. Trust me.

2nd Update: Absolute crickets. Only got one voicemail because I missed their call. I called back and all of a sudden the guy was “out of the office” and there after everytime I called no one was available. Terrible company. Still waiting on a realistic mitigation to...